Perfect Phrases ESL Everyday Business

Preface/How To Use This Book<br>Part I – The Global Work Force<br>Find a Mentor<br>Observe, Observe, and Then Observe Some More<br>Ask Questions and Listen to the Answers<br>Avoid Saying, "In My Country, We . . . "<br>Part II - Small TalkInteracting in a Small Group<br>Giving and Accepting Compliments<br>Giving, Accepting, and Refusing Invitations<br>PART III – Using the Telephone<br>Speak Up and Speak Out<br>Your Voice Mail<br>Leaving Messages<br>Speaking with Someone Who Is Difficult to Understand<br>Speaking with Someone Who Has Difficulty Understanding You<br>PART IV - Presenting Yourself<br>Before You Present<br>How to Say It<br>Answering Questions<br>Part V - Networking within Your Organization and Beyond<br>Whom Do You Know?<br>How To Network<br>Follow-Up<br>Part VI - Stress At Work<br>What Is Stress<br>Use The Good Stress<br>Lose the Bad Stress<br>Part VII - Directions<br>Directions on the Job<br>Giving and Following Directions To Get Somewhere<br>Other Directions To Consider<br>Appendix - American Business Culture in a Nutshell<br>