Performance Management 2/E

Introduction <br/> 1. Performance Management: An Overview <br/> What’s Wrong with This Picture? <br/> Is There Hope? <br/> Performance Management: What Is It? <br/> What Performance Management Isn’t <br/> What’s the Payoff for Using Performance Management? <br/> Manager’s Checklist for Chapter 1 <br/> 2. The Challenge of Performance Management <br/> Why Do So Many People Try to Avoid Performance Management? <br/> Criteria for Performance Management That Works <br/> When Performance Management Approaches Don’t Work <br/> Manager’s Checklist for Chapter 2 <br/> 3. Performance Management as a System <br/> What Is a System? <br/> The Components of a Performance Management System <br/> Where Performance Management Fits into the Big Picture <br/> Manager’s Checklist for Chapter 3 <br/> 4. Getting Ready: Preparing to Start the Process <br/> Gathering Your Information <br/> Preparing and Educating Staff <br/> Manager’s Checklist for Chapter 4 <br/> 5. Performance Planning: Setting Targets <br/> Some Issues <br/> An Overview of the Performance Planning Process <br/> The Performance Planning Meeting <br/> The Follow-Up <br/> An Optional Step: Action Planning <br/> Manager’s Checklist for Chapter 5 <br/> 6. Ongoing Performance Communication <br/> The Purpose <br/> The Outcomes (Communication + Deliverables) <br/> Formal Methods <br/> Informal Methods <br/> People Techniques <br/> Communication in Action <br/> Manager’s Checklist for Chapter 6 <br/> 7. Data Gathering, Observing, and Documenting <br/> Why Do We Gather Data and Observe? <br/> What Do We Gather? What Do We Document? <br/> Manager’s Checklist for Chapter 7 <br/> 8. Three Approaches to Evaluating Performance <br/> The Dilemma of Individual Performance Appraisal <br/> Rating Systems <br/> Ranking Systems <br/> Appraisal by Objectives and Standards <br/> Manager’s Checklist for Chapter 8 <br/> 9. The Performance Appraisal Meeting <br/> What Makes the Process Work? <br/> Preparing and Scheduling <br/> The Appraisal Meeting <br/> Manager’s Checklist for Chapter 9 <br/> 10. Performance Diagnosis and Improvement: The Key to Success <br/> Causes of Success and Less-Than-Success <br/> The Performance Diagnosis/Improvement Steps <br/> The People Process <br/> Manager’s Checklist for Chapter 10 <br/> 11. Performance Management and Discipline <br/> The Meaning of Discipline <br/> Principles of Disciplinary Action <br/> The Purpose of Disciplinary Action/Consequences <br/> The Progressive Discipline Steps <br/> Disciplinary Process in Action <br/> Manager’s Checklist for Chapter 11 <br/> 12. If It’s So Easy, Why Isn’t “It” Getting Done? Answers to Common Objections <br/> I’m Too Busy and You Are Asking Me to Do More Work <br/> The System We’re Forced to Use Is Dreadful. It’s a Wasteful Paper Chase. <br/> My Employees Hate the Appraisal Process <br/> If I Use a Cooperative Approach, Employees Will Take Advantage and I Will Lose Power <br/> Unless I Can Use Performance Appraisal to Reward Employees (Pay for Performance), There’s No Point <br/> Employees Won’t Like Me or Get Angry if I Have to Tell Them They Need to Improve <br/> Human Resources Won’t Let Me Manage Performance Properly <br/> Manager’s Checklist for Chapter 12 <br/> 13. People Process, People Techniques <br/> Your People Mindset <br/> Essential Interpersonal Skills <br/> Manager’s Checklist for Chapter 13 <br/> 14. Human Resources and Performance Management <br/> A True Story <br/> Departments and Performance Management and Appraisal <br/> What Should HR’s Role Be in Performance Management? <br/> Manager’s Checklist for Chapter 14 <br/> 15. Revamping Performance Management Across the Enterprise <br/> First, the Errors <br/> Solutions for Revamping the Performance Management System <br/> Manager’s Checklist for Chapter 15 <br/> 16. Performance Management in Action <br/> The First Step Toward Improving Performance Management <br/> Agreeing on Goals and Objectives <br/> Planning Performance with Staff <br/> Communicating About Progress and Solving Problems <br/> Preparing for the Yearly Review <br/> Reviewing and Evaluating <br/> The Outcomes <br/> Closing Comments <br/> Manager’s Checklist for Chapter 16 <br/> Epilogue <br/> Index