Truth About Managing People, The

<p style="MARGIN: 0px">Preface&nbsp;&nbsp;&nbsp;&nbsp; vii</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART I THE TRUTH ABOUT HIRING</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 1 The Importance of “People Skills”&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1<br>Truth 2 First Impressions DO Count!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5<br>Truth 3 Forget Traits; It’s Behavior That Counts!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9<br>Truth 4 Brains Matter; or Why You Should Hire Smart People&nbsp;&nbsp;&nbsp;&nbsp; 13<br>Truth 5 When in Doubt, Hire Conscientious People!&nbsp;&nbsp;&nbsp;&nbsp; 17<br>Truth 6 Want Friendly Employees? It’s in the Genes!&nbsp;&nbsp;&nbsp;&nbsp; 21<br>Truth 7 Don’t Ignore Emotional Intelligence&nbsp;&nbsp;&nbsp;&nbsp; 25<br>Truth 8 Throw Out Your Age Stereotypes&nbsp;&nbsp;&nbsp;&nbsp; 29<br>Truth 9 Match Personalities and Jobs&nbsp;&nbsp;&nbsp;&nbsp; 33<br>Truth 10 Hire People Who Fit Your Culture: My “Good Employee” Was Your Stinker!&nbsp;&nbsp;&nbsp;&nbsp; 37<br>Truth 11 Good Citizenship Counts!&nbsp;&nbsp;&nbsp;&nbsp; 41<br>Truth 12 Realistic Job Previews: What You See Is What You Get&nbsp;&nbsp;&nbsp;&nbsp; 45<br>Truth 13 Manage the Socialization of New Employees&nbsp;&nbsp;&nbsp;&nbsp; 49</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART II THE TRUTH ABOUT MOTIVATION</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 14 Why Many Workers Aren’t Motivated at Work Today&nbsp;&nbsp;&nbsp;&nbsp; 53<br>Truth 15 Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best&nbsp;&nbsp;&nbsp;&nbsp; 57<br>Truth 16 Professional Workers Go for the Flow&nbsp;&nbsp;&nbsp;&nbsp; 61<br>Truth 17 Not Everyone Wants a Challenging Job&nbsp;&nbsp;&nbsp;&nbsp; 65<br>Truth 18 When Giving Feedback: Criticize Behaviors, Not People&nbsp;&nbsp;&nbsp;&nbsp; 69<br>Truth 19 You Get What You Reward&nbsp;&nbsp;&nbsp;&nbsp; 73<br>Truth 20 It’s All Relative!&nbsp;&nbsp;&nbsp;&nbsp; 77<br>Truth 21 Recognition Motivates (and It Costs Very Little!)&nbsp;&nbsp;&nbsp;&nbsp; 81<br>Truth 22 There’s More to High Employee Performance Than Just Motivation&nbsp;&nbsp;&nbsp;&nbsp; 85<br>Truth 23 So Long Loyalty, Hello Employee Engagement&nbsp;&nbsp;&nbsp;&nbsp; 89</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART III THE TRUTH ABOUT LEADERSHIP</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 24 Five Leadership Myths Debunked&nbsp;&nbsp;&nbsp;&nbsp; 93<br>Truth 25 The Essence of Leadership Is Trust&nbsp;&nbsp;&nbsp;&nbsp; 97<br>Truth 26 Experience Counts! Not Necessarily!&nbsp;&nbsp;&nbsp;&nbsp; 101<br>Truth 27 Effective Leaders Know How to Frame Issues&nbsp;&nbsp;&nbsp;&nbsp; 105<br>Truth 28 You Get What You Expect&nbsp;&nbsp;&nbsp;&nbsp; 109<br>Truth 29 Charisma Can Be Learned&nbsp;&nbsp;&nbsp;&nbsp; 113<br>Truth 30 Charisma Is Not Always an Asset&nbsp;&nbsp;&nbsp;&nbsp; 117<br>Truth 31 Make Others Dependent on You&nbsp;&nbsp;&nbsp;&nbsp; 121<br>Truth 32 Successful Leaders Are Politically Adept&nbsp;&nbsp;&nbsp;&nbsp; 125<br>Truth 33 Ethical Leadership&nbsp;&nbsp;&nbsp;&nbsp; 129<br>Truth 34 Virtual Leadership: Leading from Afar&nbsp;&nbsp;&nbsp;&nbsp; 133<br>Truth 35 Leading Across the Generational Gap&nbsp;&nbsp;&nbsp;&nbsp; 137<br>Truth 36 Becoming a Mentor&nbsp;&nbsp;&nbsp;&nbsp; 141<br>Truth 37 Adjust Your Leadership Style for Cultural Differences, or When in Rome…&nbsp;&nbsp;&nbsp;&nbsp; 145</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART IV THE TRUTH ABOUT COMMUNICATION</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 38 Hearing Isn’t Listening&nbsp;&nbsp;&nbsp;&nbsp; 149<br>Truth 39 Listen to the Grapevine&nbsp;&nbsp;&nbsp;&nbsp; 153<br>Truth 40 Men and Women Communicate Differently&nbsp;&nbsp;&nbsp;&nbsp; 157<br>Truth 41 What You Do Overpowers What You Say&nbsp;&nbsp;&nbsp;&nbsp; 161<br>Truth 42 The Value of Silence&nbsp;&nbsp;&nbsp;&nbsp; 165<br>Truth 43 Watch Out for Digital Distractions&nbsp;&nbsp;&nbsp;&nbsp; 169</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART V THE TRUTH ABOUT BUILDING TEAMS</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 44 What We Know That Makes Teams Work&nbsp;&nbsp;&nbsp;&nbsp; 173<br>Truth 45 2 + 2 Doesn’t Necessarily Equal 4&nbsp;&nbsp;&nbsp;&nbsp; 177<br>Truth 46 The Value of Diversity on Teams&nbsp;&nbsp;&nbsp;&nbsp; 181<br>Truth 47 We’re Not All Equal: Status Matters!&nbsp;&nbsp;&nbsp;&nbsp; 185<br>Truth 48 When Teams Are Appropriate, and When They’re Not&nbsp;&nbsp;&nbsp;&nbsp; 189</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART VI THE TRUTH ABOUT MANAGING CONFLICTS</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 49 The Case for Conflict&nbsp;&nbsp;&nbsp;&nbsp; 193<br>Truth 50 Beware of Groupthink&nbsp;&nbsp;&nbsp;&nbsp; 197<br>Truth 51 How to Reduce Work-Life Conflicts&nbsp;&nbsp;&nbsp;&nbsp; 201<br>Truth 52 Negotiating Isn’t About Winning and Losing&nbsp;&nbsp;&nbsp;&nbsp; 205</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART VII THE TRUTH ABOUT PERFORMANCE EVALUATION</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 53 Annual Reviews: The Best Surprise Is No Surprise!&nbsp;&nbsp;&nbsp;&nbsp; 209<br>Truth 54 Don’t Blame Me! The Role of Self-Serving Bias&nbsp;&nbsp;&nbsp;&nbsp; 213<br>Truth 55 Judging Others: Tips for Making Better Decisions&nbsp;&nbsp;&nbsp;&nbsp; 217<br>Truth 56 Coping with Deviant Workplace Behavior&nbsp;&nbsp;&nbsp;&nbsp; 221</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">PART VIII THE TRUTH ABOUT COPING WITH CHANGE</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">Truth 57 Most People Resist Any Change That Doesn’t Jingle in Their Pockets!&nbsp;&nbsp;&nbsp;&nbsp; 225<br>Truth 58 Use Participation to Reduce Resistance to Change&nbsp;&nbsp;&nbsp;&nbsp; 229<br>Truth 59 Creating Creative Employees&nbsp;&nbsp;&nbsp;&nbsp; 233<br>Truth 60 Employee Turnover Can Be a Good Thing&nbsp;&nbsp;&nbsp;&nbsp; 237<br>Truth 61 In Cutbacks: Don’t Neglect the Survivors&nbsp;&nbsp;&nbsp;&nbsp; 241<br>Truth 62 Beware of the Quick Fix&nbsp;&nbsp;&nbsp;&nbsp; 245</p> <p style="MARGIN: 0px">&nbsp;</p> <p style="MARGIN: 0px">References&nbsp;&nbsp;&nbsp;&nbsp; 249</p>