Hotel Operations Management

Name: Hotel Operations Management
Author: David K. Hayes

Specificaties

Gebonden, blz. | Engels

Pearson Education | e druk, 2016

ISBN13: 9780134337623

Rubricering

Juridisch :

Pearson Education e druk, 2016 9780134337623

€ 136,54

In winkelwagen

Levertijd ongeveer 9 werkdagen

Gratis verzonden

Samenvatting

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success.

Specificaties

ISBN13:9780134337623

Taal:Engels

Bindwijze:Gebonden

Uitgever:Pearson Education

Inhoudsopgave

<ul> <li> <div style="MARGIN: 0px"> 1.    The Hotel Industry: Overview and Professional Career Opportunities </div> </li> <li> <div style="MARGIN: 0px"> 2.    Guest Service </div> </li> <li> <div style="MARGIN: 0px"> 3.    The Hotel General Manager </div> </li> <li> <div style="MARGIN: 0px"> 4.    Management, Supervision and Service Skills for the G.M. </div> </li> <li> <div style="MARGIN: 0px"> 5.    Human Resources </div> </li> <li> <div style="MARGIN: 0px"> 6.    Accounting </div> </li> <li> <div style="MARGIN: 0px"> 7.    Revenue Management </div> </li> <li> <div style="MARGIN: 0px"> 8.    Sales and Marketing </div> </li> <li> <div style="MARGIN: 0px"> 9.    The Front Office </div> </li> <li> <div style="MARGIN: 0px"> 10.  Housekeeping </div> </li> <li> <div style="MARGIN: 0px"> 11.  Food and Beverage </div> </li> <li> <div style="MARGIN: 0px"> 12.  Facility Engineering and Maintenance </div> </li> <li> <div style="MARGIN: 0px"> 13.  Safety and Property Security </div> </li> <li> <div style="MARGIN: 0px"> 14.  Franchise Agreements and Management Contracts </div> </li> <li> <div style="MARGIN: 0px"> 15.  Managing in the Global Hotel Industry </div> </li> </ul>

Het is boekenweek! Tot en met 22 maart krijgt u Piaggio cadeau bij uw bestelling. Bij besteding van tenminste €17,50 aan Nederlandstalige boeken

Uw winkelwagen

Hotel Operations Management

Samenvatting

Specificaties

Inhoudsopgave

Net verschenen

Rubrieken

Personen

Trefwoorden