<div> <p style="margin: 0px;"> Introduction xxxiii<br>Chapter 1 Introduction to Personal Computer Hardware 1<br> Personal Computers 2<br> PC Components 3<br> Computer Disassembly 21 The <br> Labs and Activities 22<br> 1.3.2.2 Lab—Disassemble a Computer 23<br>Chapter 2 PC Assembly 27<br> Assemble the Computer 28<br> Labs and Activities 38 Command Reference 38<br> 2.1.2.5 Lab—Install the Power Supply 39<br> 2.1.3.10 Lab—Install the Motherboard in a Computer 40<br> 2.1.4.7 Lab—Install the Drives 42<br> 2.1.5.6 Lab—Install Adapter Cards 43<br> 2.1.7.4 Lab—Install Internal Cables 45<br> 2.1.7.8 Lab—Install Front Panel Cables 47<br> 2.1.7.11 Lab—Complete the Computer Assembly 48<br>Chapter 3 Advanced Computer Hardware 49<br> Boot the Computer 50<br> Electrical Power 52<br> Advanced Computer Functionality 53 CPU <br> Computer Configuration 65<br> Protecting the Environment 68<br> Labs and Activities 69 Command Reference 69<br> 3.1.1.6 Lab—Investigate BIOS or UEFI Settings 70<br> 3.1.2.5Lab—Search for BIOS or UEFI Firmware Updates 73<br> 3.1.2.6Lab—Install Windows 75<br> 3.1.2.7Lab—Install Third-Party Software in Windows 78<br> 3.2.1.3 Lab—Ohms Law 80<br> 3.4.1.7 Lab—Research a Hardware Upgrade 81<br>Chapter 4 Preventive Maintenance and Troubleshooting 83<br> Preventive Maintenance 84<br> Troubleshooting Process 85<br> Labs and Activities 90 Command Reference 90<br> 4.2.3.5Lab—Use a Multimeter and a Power Supply Tester 91<br> 4.2.3.6Lab—Troubleshoot Hardware Problems 95<br>Chapter 5 Networking Concepts 99<br> Study Guide 100<br> Network Components and Types 100<br> Networking Protocols, Standards, and Services 103<br> Network Devices 108<br> Network Cables 110<br> Labs and Activities 117 Command Reference 117<br> 5.4.2.8 Lab—Build and Test a Network Cable 118<br>Chapter 6 Applied Networking 125<br> Device-to-Network Connections 126<br> Network Troubleshooting 130<br> Labs and Activities 134 Command Reference 134<br> 6.1.2.1 Packet Tracer—Add Computers to an Existing Network 135<br> 6.1.2.7 Lab—Configure a NIC to Use DHCP in Windows 137<br> 6.1.3.9Packet Tracer—Connect to a Wireless Network 142<br> 6.1.3.10Lab—Configure a Wireless Network 147<br> 6.1.4.7Packet Tracer—Configure Firewall Settings 152<br> 6.1.4.8Lab—Configure Firewall Settings 155<br> 6.1.5.3 Packet Tracer—Configure IoT Devices 159<br> 6.2.2.5 Lab—Troubleshoot Network Problems 161<br>Chapter 7 Laptops and Other Mobile Devices 163<br> Characteristics of Laptops and Other Mobile Devices 164<br> Laptop Configuration 166<br> Laptop Hardware and Component Installation and Configuration 167<br> Other Mobile Device Hardware Overview 168 Other <br> Network Connectivity and Email 170<br> Preventive Maintenance and Troubleshooting Laptops and Other Mobile Devices 172<br> Basic Troubleshooting Process for Laptops and Other Mobile Devices 173<br> Labs and Activities 176 Command Reference 176<br> 7.1.1.10 Lab—Mobile Device Information 177<br> 7.1.2.8 Lab—Research Docking Stations and Port Replicators 178<br> 7.3.1.6 Lab—Research Laptop RAM 181<br> 7.3.2.4 Lab—Research Laptop Screens 182<br> 7.3.2.7 Lab—Research Laptop Batteries 183<br> 7.3.2.10 Lab—Research Laptop Drives 184<br> 7.5.1.2 Lab—Mobile Wi-Fi 185<br> 7.7.2.4Lab—Research Laptop Problems 187<br> 7.7.2.5Lab—Gather Information from the Customer 188<br> 7.7.2.6Investigate Support Websites and Repair Companies 189<br>Chapter 8 Printers 191<br> Common Printer Features 192<br> Printer Type Comparison 193<br> Installing and Configuring Printers 199<br> Sharing Printers 201<br> Maintaining and Troubleshooting Printers 202<br> Labs and Activities 205 Command Reference 205<br> 8.3.1.2 Lab—Install a Printer in Windows 206<br> 8.4.1.3 Lab—Share a Printer in Windows 208<br> 8.5.2.3 Lab—Perform Preventive Maintenance on an Inkjet Printer 210<br> 8.5.3.2 Lab—Perform Preventive Maintenance on a Laser Printer 212<br>Chapter 9 Virtualization and Cloud Computing 215<br> Virtualization 216<br> Cloud Computing 218<br> Labs and Activities 222 Command Reference 222<br> 9.1.2.5 Lab—Install Linux in a Virtual Machine and Explore the GUI 223<br>Chapter 10 Windows Installation 227<br> Modern Operating Systems 228<br> Install Windows 231<br> Installation and Boot Sequence 234 <br> Labs and Activities 237 Command Reference 237<br> 10.2.1.8 Lab—Create a Partition in Windows 238<br> 10.3.1.1 Lab—Windows Installation 242<br> 10.3.1.4 Lab—Finalize Windows Installation 245<br>Chapter 11 Windows Configuration 247<br> Windows Desktop and File Explorer 248 <br> Configure Windows with Control Panels 255<br> System Administration 266<br> Command-Line Tools 273<br> Windows Networking 276<br> Common Preventive Maintenance Techniques for Operating Systems 282<br> Basic Troubleshooting Process for Windows Operating Systems 283<br> Labs and Activities 287 Command Reference 287<br> 11.1.2.10 Lab—Configure the Windows Desktop 289<br> 11.1.3.4 Lab—Work with Task Manager 292<br> 11.1.4.11 Lab—Working with File Explorer 296<br> 11.2.1.5 Lab—Explore Control Panel Categories 300<br> 11.2.2.3 Lab—User Accounts 303<br> 11.2.3.5 Lab—Configure Browser Settings 306<br> 11.2.6.2 Lab—Use Device Manager 310<br> 11.2.7.4 Lab—Region and Language Options 312<br> 11.3.1.11 Lab—Monitor and Manage System Resources 316<br> 11.3.2.7Lab—System Utilities 321<br> 11.3.2.8Lab—Manage System Files 325<br> 11.3.3.8 Lab—Hard Drive Maintenance 328<br> 11.3.4.6 Lab—Install Third-Party Software 330<br> 11.4.1.5 Lab—Work in the Windows Command Shell 332<br> 11.4.2.7 Lab—File System Commands 335<br> 11.4.3.2 Lab—Disk CLI Commands 342<br> 11.4.4.2 Lab—Task and System CLI Commands 350<br> 11.4.5.3 Lab—Other Useful Commands 354<br> 11.5.1.6 Lab—Network Drive Mapping 359<br> Introduction 359<br> 11.5.2.4 Lab—Share Resources 361<br> 11.5.4.2 Lab—Connect and Test the Wireless Connection 364<br> 11.5.5.3 Packet Tracer—Using Telnet and SSH 368<br> 11.5.6.2 Lab—Windows Remote Desktop and Assistance 370<br> 11.6.1.2 Lab—Manage the Startup Folder 375<br> 11.6.1.5 Lab—Schedule a Task Using the GUI and the Command Line 378<br> 11.6.2.4 Lab—System Restore and Hard Drive Backup 381<br> 11.7.3.2 Lab—Troubleshoot Operating System Problems 388<br>Chapter 12 Mobile, Linux, and macOS Operating Systems 391<br> Mobile Operating Systems 392<br> Methods for Securing Mobile Devices 394<br> Linux and macOS Operating Systems 395 <br> Labs and Activities 401 Command Reference 401<br> 12.1.2.2 Lab—Working with Android 402<br> 12.1.3.2 Lab—Working with iOS 414<br> 12.1.4.4 Lab—Mobile Device Features 421<br> 12.2.1.2 Lab—Passcode Locks 425<br> 12.4.2.4 Lab—Troubleshoot Mobile Devices 434<br>Chapter 13 Security 437<br> Security Threats 438<br> Security Procedures 444<br> Securing Windows Workstations 446 <br> Wireless Security 450<br> Basic Troubleshooting Process for Security 452<br> Labs and Activities 454 Command Reference 454<br> 13.2.3.7 Lab—BitLocker and BitLocker To Go 455 Introduction 455<br> 13.3.2.5 Lab—Configure Windows Local Security Policy 458<br> 13.3.3.6 Lab—Configure Users and Groups in Windows 462<br> 13.3.4.6 Lab—Configure Windows Firewall 469<br> 13.4.1.10 Packet Tracer—Configure Wireless Security 473<br> 13.5.2.2 Lab—Document Customer Information in a Work Order 475<br>Chapter 14 The IT Professional 477<br> Communication Skills and the IT Professional 478<br> Operational Procedures 482<br> Ethical and Legal Considerations 483<br> Call Center Technicians 486<br> Labs and Activities 490 Command Reference 490<br> 14.1.1.2 Lab—Technician Resources 491<br> 14.3.1.5 Lab—Investigate Breaches of PII, PHI, PCI 492<br> 14.4.1.4Lab—Remote Technician—Repair Boot Problem 494<br> Student Technician Sheet 494<br> 14.4.1.5Lab—Remote Technician—Fix an Operating System Problem 496<br> Student Technician Sheet 496<br> 14.4.1.6Lab—Remote Technician—Fix a Network Problem 498<br> Student Technician Sheet 498<br> 14.4.1.7Lab—Remote Technician—Fix a Security Problem 500<br> Student Technician Sheet 500<br> 14.4.2.7 Lab—Write Basic Scripts in Windows and Linux 502</p> <p style="margin: 0px;"><br></p> </div>