Key Performance Indicators (KPI)

<ul> <li>PART ONE Financial perspective </li> <li>1 Net profit </li> <li>2 Net profit margin </li> <li>3 Gross profit margin </li> <li>4 Operating profit margin </li> <li>5 EBITDA </li> <li>6 Revenue growth rate </li> <li>7 Total shareholder return (TSR) </li> <li>8 Economic value added (EVA) </li> <li>9 Return on investment (ROI) </li> <li>10 Return on capital employed (ROCE) </li> <li>11 Return on assets (ROA) </li> <li>12 Return on equity (ROE) </li> <li>13 Debt-to-equity (D/E) ratio </li> <li>14 Cash conversion cycle (CCC) </li> <li>15 Working capital ratio </li> <li>16 Operating expense ratio (OER) </li> <li>17 CAPEX to sales ratio </li> <li>18 Price/earnings ratio (P/E ratio) </li> <li>PART TWO Customer perspective </li> <li>19 Net promoter score (NPS) </li> <li>20 Customer retention rate </li> <li>21 Customer satisfaction index </li> <li>22 Customer profitability score </li> <li>23 Customer lifetime value </li> <li>24 Customer turnover rate </li> <li>25 Customer engagement </li> <li>26 Customer complaints </li> <li>PART THREE Marketing and sales perspective </li> <li>27 Market growth rate </li> <li>28 Relative market share </li> <li>29 Brand equity </li> <li>30 Cost per lead </li> <li>31 Conversion rate </li> <li>32 Search engine rankings (by keyword) and click-through rate </li> <li>33 Page views and bounce rates </li> <li>34 Customer online engagement level </li> <li>35 Online share of voice (OSOV) </li> <li>36 Social networking footprint </li> <li>37 Klout score </li> <li>PART FOUR Operational processes and supply chain perspective </li> <li>38 Six Sigma level </li> <li>39 Capacity utilisation rate (CUR) </li> <li>40 Process waste level </li> <li>41 Order fulfilment cycle time (OFCT) </li> <li>42 Delivery in full, on time (DIFOT) rate </li> <li>43 Inventory shrinkage rate (ISR) </li> <li>44 Project schedule variance (PSV) </li> <li>45 Project cost variance (PCV) </li> <li>46 Earned value (EV) metric </li> <li>47 Innovation pipeline strength (IPS) </li> <li>48 Return on innovation investment (ROI2) </li> <li>49 Time to market </li> <li>50 First pass yield (FPY) </li> <li>51 Rework level </li> <li>52 Quality index </li> <li>53 Overall equipment effectiveness (OEE) </li> <li>54 Process or machine downtime level </li> <li>55 First contact resolution (FCR) </li> <li>PART FIVE Employee perspective </li> <li>56 Human capital value added (HCVA) </li> <li>57 Revenue per employee (RPE) </li> <li>58 Employee satisfaction index </li> <li>59 Employee engagement level </li> <li>60 Staff advocacy score </li> <li>61 Employee churn rate </li> <li>62 Average employee tenure </li> <li>63 Absenteeism Bradford factor </li> <li>64 360-degree feedback score </li> <li>65 Salary competitiveness ratio (SCR) </li> <li>66 Time to hire </li> <li>67 Training return on investment </li> <li>PART SIX Corporate social responsibility perspective </li> <li>68 Carbon footprint </li> <li>69 Water footprint </li> <li>70 Energy consumption </li> <li>71 Savings levels due to conservation and improvement efforts </li> <li>72 Supply chain miles </li> <li>73 Waste reduction rate </li> <li>74 Waste recycling rate </li> <li>75 Product recycling rate </li> </ul>