Microsoft Dynamics CRM 2011 Administration Bible

Foreword.
Acknowledgments.
Introduction.

Part 1: Laying a Solid Foundation.
1. Familiarizing Yourself with CRM.
2. Taking a Tour of Dynamics CRM.

Part 2: Installing Dynamics CRM.
3. Architecting Your CRM System.
4. Installing Other Components for Dynamics CRM.

Part 3: Administering Dynamics CRM.
5. Post-Installation System Settings.
6. Managing Users in Dynamics CRM.
7. Using the Deployment Manager.
8. Managing Data.
9. Maintaining, Optimizing, and Troubleshooting Dynamics CRM.

Part 4: Using Microsoft Dynamics CRM.
10. Getting to Know the CRM Application.
11. Using Dynamics CRM for Outlook.
12. Using the Sales Functions.
13. Using the Marketing Functions.
14. Using the Service Functions.

Part 5: Customizing Dynamics CRM Through the User Interface.
15. Realizing the Benefits of Office and SharePoint Integration.
16. Tailoring CRM to Your Organization.
17. Working with CRM Entities.
18. Automating Your Organization with Processes.

Part 6: Customizing Dynamics CRM with Custom Code.
19. Understanding the Other Customization Options.
20. Understanding the Development Options.
21. Working with Client-Side Customizations.
22. Working with Server-Side Customizations.

Part 7: Visualizing Your Dynamics CRM Data with Charts, Reports, and Dashboards.
23. Using the Built-in Reporting Tools.
24. Working with Visualizations: Charts and Dashboards.
25. Custom Reporting for Dynamics CRM.

Part 8: Extending and Integrating Dynamics CRM.
26. Connecting to Other Systems: Migration and Integration with Dynamics CRM.
27. XRM: Going Beyond Traditional CRM.

Part 9: Appendixes.
Appendix A: Advanced Integration with SharePoint 2010.
Appendix B: Accessing and Using Online Resources.

Index.