Smart Solution Book, The

<p>About the author</p> <p>Acknowledgements</p> <p>Introduction</p> <p>Part 1 - Which tools to use and when</p> <p>Tools for broad problem areas</p> <p>Tools for specific problems</p> <p>Part 2 - Problem solving essentials</p> <p>Barriers to problem solving</p> <p>Framing a problem</p> <p>Stages in problem solving</p> <p>Preparation for group problem solving</p> <p>Equipment needed</p> <p>Part 3 - Problem solving techniques for individuals and small groups</p> <p>1. Force field analysis and graphical force field analysis</p> <p>2. Tough questions</p> <p>3. Ritual dissent (and ritual assent)</p> <p>4. Brain-friendly brainstorming</p> <p>5. Reverse brainstorming</p> <p>6. Procrastination</p> <p>7. Cartesian logic</p> <p>8. Brainwriting</p> <p>9. Individual and collective mind mapping</p> <p>10. Structured walkthroughs</p> <p>11. Life through a lens</p> <p>12. Nominal group technique</p> <p>13. GROW for problem-solving</p> <p>14. Head/Heart-Push/Pull</p> <p>15. Osborne-Parnes critical problem solving process</p> <p>16. Appreciative inquiry</p> <p>17. Competitive ideas</p> <p>18. Why not?</p> <p>19. MUSE</p> <p>20. Ishikawa fishbone diagrams</p> <p>21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’)</p> <p>22. 3D stakeholder mapping</p> <p>23. Two words technique</p> <p>24. The association grid</p> <p>25. Delphi technique</p> <p>26. Lotus blossom technique</p> <p>27. Photographic associations</p> <p>28. Random word technique</p> <p>29. Challenging assumptions</p> <p>30. Metaphorical problem-solving</p> <p>31. Who else has solved this problem?</p> <p>32. How-How?</p> <p>33. The 5 Whys/Question Everything</p> <p>34. Jelly Baby Tree</p> <p>35. Future shock</p> <p>36. What if?</p> <p>37. What if we didn’t?</p> <p>38. Reframing</p> <p>39. Ripple effect (systems thinking)</p> <p>40. What I need from you</p> <p>41. Concentration diagrams</p> <p>42. Pareto analysis – simplified version</p> <p>43. Solution effect analysis</p> <p>44. The work map</p> <p>45. Competing values framework</p> <p>46. Timelining</p> <p>47. One question</p> <p>48. Peer assist</p> <p>49. Action learning</p> <p>50. Story circles</p> <p>51. Swim Lane diagrams (Rummler-Brache diagrams)</p> <p>Part 4 - Large group problem solving techniques</p> <p>52. Crawford’s Slip</p> <p>53. Charrette Procedure</p> <p>54. Starbursting</p> <p>55. Open space</p> <p>56. World café</p> <p>57. Pro-action cafe</p> <p>Part 5 - Problem solving business games</p> <p>When and how to use business games</p> <p>58. Retirement speeches</p> <p>59. Convince me</p> <p>60. Evolution</p> <p>61. It’s in the news</p> <p>62. The trial</p> <p>63. Tortoise and hare</p> <p>64. Art gallery</p> <p>65. Proverbial problem solving</p> <p>66. There are no rules</p> <p>67. Documentary</p> <p>68. Pitch Perfect</p> <p>Part 6 – Sharing and implementing solutions</p> <p>Sharing solutions</p> <p> Implementing solutions</p>