Groups that Work (and Those that Don′t) – Creating Conditions for Effective Teamwork

Introduction: Work Teams in Organizations: An Orienting Frameword.
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<br /> TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS.
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<br /> Fairfield Coordinating Group (R. Eisenstat).
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<br /> Corporate Restructuring Team (S. Cohen).
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<br /> Hilltop Hospital Top Management Group (S. Cohen).
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<br /> Summary: Top Management Groups (R. Eisenstat &amp; S. Cohen).
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<br /> TASK FORCES: ACCOMPLISHING ONE–SHOT PROJECTS.
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<br /> The Students (C. Gersick).
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<br /> The Bankers (C. Gersick).
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<br /> Credit Analysis Team (M. Davis–Sacks).
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<br /> Summary: Task Forces (C. Gersick &amp; M. Davis–Sacks).
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<br /> PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE.
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<br /> The Tracking Team (M. Davis–Sacks).
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<br /> Fairfield Systems Group (R. Eisenstat).
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<br /> Airline Maintenance Group (D. Denison).
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<br /> Summary: Professional Support Groups (M. Davis–Sacks, et al.).
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<br /> PERFORMING GROUPS: PLAYING TO AUDIENCES.
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<br /> Detroit STring Quartet (T. Butterworth).
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<br /> Children′s Theatre Company (S. Friedman).
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<br /> University Athletic Teams (W. Kahn).
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<br /> New Haven Nighthawks (J. Wood).
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<br /> Summary: Performing Groups (T. Butterworth, et al.).
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<br /> HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE.
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<br /> Operating Room Nurses (D. Denison &amp; R. Sutton).
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<br /> Midwest Federal Correctional Institution (A. Perkins &amp; D. Abramis).
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<br /> Mental Health Treatment Teams (R. Shaw).
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<br /> Summary: Human Service Teams (A. Perkins, et al.).
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<br /> CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES.
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<br /> Beer Sales and Delivery Teams (R. Saavedra).
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<br /> Flight Attendant Teams (S. Cohen &amp; D. Denison).
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<br /> Summary: Customer Service Teams (R. Saavedra, et al.).
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<br /> PRODUCTION TEAMS: TURNING OUT THE PRODUCT.
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<br /> Compressor Team Start–Up (R. Eisenstat).
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<br /> Airline Cockpit Crew (R. Ginnett).
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<br /> Semiconductor Manufacturing Team (D. Abramis).
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<br /> 28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).