Service Encounters in Tourism, Events and Hospitality

Staff Perspectives

Specificaties
Gebonden, 188 blz. | EN
Channel View Publications Ltd | e druk, 2020
ISBN13: 9781845417277
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Channel View Publications Ltd e druk, 2020 9781845417277
Onderdeel van serie Aspects of Tourism
€ 145,94
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Samenvatting

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

Specificaties

ISBN13:9781845417277
Taal:EN
Bindwijze:Gebonden
Aantal pagina's:188

Net verschenen

€ 145,94
Levertijd ongeveer 16 werkdagen
Gratis verzonden

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        Service Encounters in Tourism, Events and Hospitality