Corporate Diversity Communication Strategy

An Insight into American MNCs’ Online Communities and Social Media Engagement

Specificaties
Gebonden, blz. | Engels
Springer International Publishing | e druk, 2019
ISBN13: 9783030299439
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Juridisch :
Springer International Publishing e druk, 2019 9783030299439
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Samenvatting

This book analyzes the brand communities of major American multinationals across three industries: finance, tech, and consumer goods.  It assesses how companies communicate their diversity approaches on social media (Twitter) and studies the ensuing perceptions of online users. By comparing more innovative sectors (tech and consumer goods) with a less innovative industry (finance), the author examines differences in the way brands approach and communicate about diversity in online settings. The results of the study lead to the development of a theoretical framework with practical applications for business communication academics and professionals alike.

                                                                                                

Specificaties

ISBN13:9783030299439
Taal:Engels
Bindwijze:gebonden
Uitgever:Springer International Publishing

Inhoudsopgave

<p>Part I Online Corporate Diversity in the Financial Industry.- 1. Introduction.-&nbsp;2. Online Diversity Communication at JPMorgan Chase.-&nbsp;3. Online Diversity Communication at Wells Fargo.-&nbsp;4. Online Diversity Communication at Bank of America.-&nbsp;5. Online Diversity Communication at Citigroup.-&nbsp;6. Conclusions from the Financial Industry.-&nbsp;Part II Online Corporate Diversity in the Tech Industry.- 7. Online Diversity Communication at Microsoft.-&nbsp;8. Online Diversity Communication at Google.-&nbsp;9. Conclusions from the Tech Industry.- Part III Online Corporate Diversity in the Consumer Goods&nbsp;Industry.-&nbsp;10. Online Corporate Diversity at Johnson & Johnson.-&nbsp;11. Online Corporate Diversity at Altria Group.-&nbsp;12. Conclusions from the Consumer Goods Industry.-&nbsp;Part IV Industry Comparison.-&nbsp;13. New Directions for Theory and Practice.</p>

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        Corporate Diversity Communication Strategy