The Zero Quality Control System (ZQC) is a mistake-proofing approach that prevents defects by monitoring processing conditions at the source and correcting errors that cause defects. Meer
Does vital citizenship require moral consensus? Or is it the ability to organize our differences, that allows people to live together as citizens in a republic? Meer
Presents a way of thinking that combines competition and cooperation. This book applies the science of game theory to the art of corporate strategy. It adapts game theory to the needs of CEOs, managers and entrepreneurs. Meer
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Meer
The fourth in the readers' series Resources for the Knowledge-Based Economy, The Strategic Management of Intellectual Capital analyzes the link between the strategic and operational roles of intellectual capital in the organization. Meer
Starting with the story of a family outing one hot day, Jerry Harvey establishes a metaphor for how groups frequently agree to take actions that contradict what individual members really want to do or believe is right. Meer
Is IT worth the investment? It′s the question that′s being asked more and more as companies make enormous investment in technology and fail to see real impact in terms of productivity. Meer
Since the industrial revolution, progress has meant an increase in labour productivity. Factor Four describes a new form of progress, resource productivity, a form which meets the overriding imperative for the future (sustainability). Meer
Only in America could a would–be monk convince a faded television star to pitch a rehabilitation device designed for Scandinavian skiers and create a nationwide sensation. Meer
Two highly successful veterans in the restaurant industry offer surefire tips to lower the risks of failure, avoid the common pitfalls, and make day-to-day operations smooth and profitable. Meer
Misaligned companies, like cars out of alignment, can develop serious problems if not corrected quickly. They are hard to steer and don′t respond well to changes in direction. Meer
Artful scenario spinning is a form of convergent thinking about divergent futures. It ensures that you are not always right about the future but-better-that you are almost never wrong about the future. Meer