'AI-personalisatie strategie' laat zien hoe organisaties AI kunnen inzetten om klantbeleving te optimaliseren, met herkenning, erkenning en maatwerk als sleutelprincipes.
To make the shift to a sustainable future, major changes are needed from all of us. More than 80% of consumers are looking to companies to take the lead in this transition. Meer
It is the dream of every entrepreneur to find a formula for success that will allow their product or service to go viral. This success formula exists and can be seen in nature in the form of a Zoonotic: a virus that spreads exponentially and at lightning speed over the entire world. Meer
Why are we focused on transforming ourselves, society and the planet?
What deeper human needs drive these transformations?
How do you turn products and services into Customer Transformations? Meer
This Introduction Guide to the Sarbanes-Oxley Body of Knowledge (SOXBoK) is the world's most comprehensive, authoritative compendium on Sarbanes-Oxley (SOX). Meer
Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. Meer
Can a company be a source of meaning?
How can we transform meaningless jobs into personally fulfilling jobs?
Is it worthwhile for a company to invest in personal purpose? Meer
Vous pensez qu'il faut nécessairement avoir 40 ans et une série d'échecs au compteur pour enfin trouver la voie de la réussite ? Eh bien, vous avez tout faux ! Meer
La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. Meer
Projectmanagement is een jong vakgebied, waarin zich desondanks al vele professionals bewegen. De ervaring en kennis van een groot aantal ervaren professionals is bijeengebracht in de IPMA Competence Baseline (ICB), waarvan de NCB de Nederlandse vertaling is. Meer
This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Meer
This pocket guide explains the content and the practical use of ISO 21500 - Guidance on project management, the latest international standard for project management, and the first of a family of ISO standards for project, portfolio and program management. Meer
Managing for Performance Excellence provides practitioners with an integrative framework that highlights the key ingredients of an effective approach to performance management. Meer
Managing change has become an increasingly critical capability in today's turbulent and disruptive work environment. Nevertheless, research indicates that failure rates of change initiatives remain high. Meer
This book describes a process framework for business information management:
the Business Information Services Library (BiSL®) a public domain standard
that is consistent with the IT Infrastructure Library (ITIL) and Application Services Library (ASL). Meer
This ground-breaking title from the worlds leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Meer
The `EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. Meer
Previously known as:
''IT Service Management based on ITIL V3 - A Pocket Guide''
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Meer
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
it supports ISO 20000 training and certification;
it is a quick reference to the core content of ISO 20000, for practitioners. Meer