If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.  Meer

In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management.  Meer

In dit boek zet Willem Overbosch tien toptrends voor je op een rij. Inspirerend, energiek en overtuigend.  Meer