Boeken van Bernd Stauss

Bernd Stauss Wolfgang Seidel
Effective Complaint Management
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This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Meer
Bernd Stauss
Qualitätsmanagement und Zertifizierung
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Vorwort Weltweit fordern immer mehr Unternehmen, Unternehmensverbiinde und offentliche Be­ schaffimgsstellen von ihren Lieferanten den Nachweis von Qualitatsmanagementsystemen entsprechend der international genormten Nachweisstufen DIN ISO 9001 bis 9003. Meer
Bernd Stauss
Das perfekte Geschenk
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Bernd Stauss
Psychology of Gift-Giving
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Bernd Stauss Kai Engelmann Anja Kremer Achim Luhn
Services Science
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In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations. Meer

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