Bernd Stauss
- Auteur
Boeken van Bernd Stauss
Bernd Stauss
Wolfgang Seidel
Effective Complaint Management
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers.
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Bernd Stauss
Qualitätsmanagement und Zertifizierung
Vorwort Weltweit fordern immer mehr Unternehmen, Unternehmensverbiinde und offentliche Be schaffimgsstellen von ihren Lieferanten den Nachweis von Qualitatsmanagementsystemen entsprechend der international genormten Nachweisstufen DIN ISO 9001 bis 9003.
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Bernd Stauss
Kai Engelmann
Anja Kremer
Achim Luhn
Services Science
In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations.
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