Sarah Cook
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Boeken van Sarah Cook
Sarah Cook
Complaint Management Excellence
'Complaint Management Excellence' draait om excellente service door een verbeterde klachtafhandeling.
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Sarah Cook
Customer Care Excellence
'Customer Care Excellence' laat zien hoe u een klantgerichte focus kunt ontwikkelen en aanhouden. Deze zesde editie beschrijft trends en legt de nadruk op de strategische aspecten van klantenservice.
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Sarah Cook
The Essential Guide to Employee Engagement – Better Business Performance through Staff Satisfaction
Sarah Cook
Leading the Customer Experience
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service.
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Sarah Cook
Measuring Customer Service Effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations?
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