Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

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Paperback, blz. | Engels
McGraw-Hill Education | e druk, 2009
ISBN13: 9780071630252
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McGraw-Hill Education e druk, 2009 9780071630252
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The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

Specificaties

ISBN13:9780071630252
Taal:Engels
Bindwijze:paperback

Inhoudsopgave

Part I – Why We Dread these Conversations<br> Chapter 1: Why We Dread Bad News<br>Chapter 2: Getting Your Head in the Right Place<br>Chapter 3: How to Stop Procrastinating<br>Chapter 4: How different People React to Bad News<br> Chapter 4: Selecting the Time and Place<br> Part II – Having the Conversation<br>Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth<br>Chapter 6: Telling Your Boss…<br>Chapter 7: Telling Your Co-worker…<br>Chapter 8: Firing an employee…<br> Chapter 9: Delivering bad news<br>Part III – Close<br> Chapter 10: The Importance of Practice<br>

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        Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work