Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

Name: Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Author: Donna Flagg

Specificaties

Paperback, blz. | Engels

McGraw-Hill Education | e druk, 2009

ISBN13: 9780071630252

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Juridisch :

McGraw-Hill Education e druk, 2009 9780071630252

31,60

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The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

Specificaties

ISBN13:9780071630252

Taal:Engels

Bindwijze:paperback

Uitgever:McGraw-Hill Education

Hoofdrubriek:Leiderschap, Persoonlijke effectiviteit

Inhoudsopgave

Part I – Why We Dread these Conversations Chapter 1: Why We Dread Bad News Chapter 2: Getting Your Head in the Right Place Chapter 3: How to Stop Procrastinating Chapter 4: How different People React to Bad News Chapter 4: Selecting the Time and Place Part II – Having the Conversation Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth Chapter 6: Telling Your Boss… Chapter 7: Telling Your Co-worker… Chapter 8: Firing an employee… Chapter 9: Delivering bad news Part III – Close Chapter 10: The Importance of Practice