Perfect Phrases for Managers and Supervisors, Second Edition

Name: Perfect Phrases for Managers and Supervisors, Second Edition
Author: Meryl Runion

Specificaties

Paperback, blz. | Engels

McGraw-Hill Education | 2e druk, 2010

ISBN13: 9780071742313

Rubricering

Juridisch :

McGraw-Hill Education 2e druk, 2010 9780071742313

14,90

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Samenvatting

The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:Setting a tone of mutual trust and respectDealing with difficult employees and delicate problemsConducting interviews and performance reviewsEmpowering your peopleDisciplining workers or terminating employment

Specificaties

ISBN13:9780071742313

Taal:Engels

Bindwijze:paperback

Uitgever:McGraw-Hill Education

Druk:2

Hoofdrubriek:Leiderschap

Inhoudsopgave

Introduction: How Perfect Phrases Help You Manage More Effectively The Challenge of the Accidental Manager Why Perfect Phrases? The Importance of Managing Your Words The Value of Scripting How to Use This Book Chapter 1. The Principles That Make PowerPhrases Perfect Phrases The Rules of Responsible Communication The Rules of Responsible Communication in Full PowerPhrases: The Perfect Phrases to Use for Responsible Communication Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role Perfect Phrases to Address Former Peers Who Are Now Your Employees Perfect Phrases to Address Friends Who Are Now Your Employees Perfect Phrases to Address Employees Who Wanted the Promotion You Got Perfect Phrases to Address the Acting Supervisor You Are Replacing Perfect Phrases to Set the Tone Perfect Phrases for Your Initial Employee Meetings Perfect Phrases to Handle Questions You Can't Answer Perfect Phrases to Establish Yourself with Your Boss Perfect Phrases for Handling Employees Who Think They Are in Charge Perfect Phrases to Introduce Hands-on Involvement Perfect Phrases to Announce Changes Gracefully Perfect Phrases to Handle Resistance to Change Perfect Phrases to Support a Change You Don't Agree With Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team Perfect Phrases to Establish Mission Perfect Phrases to Establish Vision Perfect Phrases to Establish Values Perfect Phrases to Make the Mission, Vision, and Values Real Chapter 4. Perfect Phrases to Foster an Open Communication Culture Perfect Phrases to Ensure That You Are Kept in the Loop Perfect Phrases to Encourage Feedback Perfect Phrases to Encourage Questions on Policies and Directives Perfect Phrases to Get a Quiet Employee to Open Up Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other Perfect Phrases to Encourage Employees to Admit Mistakes Perfect Phrases to Promote Diversity Perfect Phrases to Encourage Employees to Resolve Conflict Perfect Phrases to Invite Feedback About Your Performance as Manager Chapter 5. Perfect Phrases to Ace the Interview You Conduct Perfect Phrases to Learn Facts and Personal Information Perfect Phrases to Learn Work Styles and Preferences Perfect Phrases to Learn Work Expectations Perfect Phrases to Learn Work Perceptions Perfect Situation-Specific Questions Perfect Phrases to Learn Interpersonal Skills Perfect Phrases to Determine Self-Directedness and Personal Motivation Perfect Phrases to Determine Leadership Qualities Perfect Phrases to Determine Experience Perfect Phrases to Determine Education and Training Perfect Phrases to Determine Career Goals Perfect Phrases to Determine Self-Assessment Perfect Phrases to Determine Creativity Perfect Phrases to Determine Decisiveness Perfect Phrases to Determine Motivation Perfect Phrases to Determine Work Standards Perfect Phrases to Determine Presentation Skills Perfect Phrases to Determine Written Communication Skills Perfect Phrases to Determine Flexibility Perfect Phrases to Determine Stress Tolerance Perfect Multipurpose Interview Sentence Stems Chapter 6. Perfect Phrases for Orientation Perfect Phrases to Greet and Welcome Perfect Phrases to Create Safety and Reassure the New Employee Perfect Phrases to Introduce the New Employee to the Company Perfect Phrases to Reinforce Disciplinary Policies Perfect Phrases to Get the New Employee Started Perfect Phrases to Establish Feedback Perfect Phrases to Introduce the New Employee to the Culture Chapter 7. Perfect Phrases for Delegation Perfect Phrases to Encourage