The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Name: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Author: Reza Soudagar

Specificaties

Gebonden, 320 blz. | EN

McGraw-Hill Education - Europe | e druk, 2011

ISBN13: 9780071786973

Rubricering

Juridisch :

McGraw-Hill Education - Europe e druk, 2011 9780071786973

€ 57,99

In winkelwagen

Levertijd ongeveer 16 werkdagen

Gratis verzonden

Samenvatting

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.