The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success

Contents<br>Introduction <br>SECTION I: GREET<br>PART I: Establishing Rapport<br>1. What’s in Your Name? A Lot! <br>2. The Name Game: And You Are . . . ? <br>3. Impressive Introductions <br>4. I’d Like You to Meet . . . Er . . . Um . . . <br>5. Sorry, Mom: Do Talk to Strangers <br>6. Kissing Colleagues: Is It Ever Okay? <br>7. The Thumb Joint Connects to the . . . Thumb Joint <br>8. But . . . I Have More Questions About the Handshake <br>9. Business Cards in a Social-Media World <br>10. Small Talk, Big Talk, and Everything in Between <br>11. Go Ahead—Meet New People <br>12. Opening Lines . . . in the Air and Elsewhere <br>13. Help! I’m in a Conversation and I Can’t Get Out <br>14. Dodging Too-Personal Conversations <br>15. Political Discussions to Avoid at Work <br>16. Thank You . . . No, Thank You <br>17. Thank You Notes Do Matter <br>18. Refined Regifting Rules . . . Really! <br>19. Love Me . . . Love Me Not! Office Romance Restrictions <br>20. Starbucks Is My Office! Working Remotely <br>21. Allow Me . . . No, Allow Me: “Helping Etiquette”Guidelines <br>Part 2. Maintaining a Professional Image<br>22. Body Language: What Your Posture Projects <br>23. If Crossing Your Legs Turns Women into Ladies,What Does It Do to Matt Lauer? <br>24. Your Hands Are Talking, but What Are They Saying? <br>25. Face-Off: Don’t Discount Your Facial Expression <br>26. Speak Up! We Can’t Hear You <br>27. The Do-Not-Say List <br>28. Why I Think You Should Avoid “I Think” <br>29. Is Your Diction Affecting Your Professional Image? <br>30. I’m Sorry, I Can’t Apologize <br>31. Do You Talk Too Much? Let Me Count the Ways!<br>32. Be Direct! You’re More Likely to Get What You Want <br>33. What to Do If You Are Interrupted <br>34. Are You Really Going to Wear That? <br>35. Just the FACS™, Madam: Business Clothing Essentials <br>36. Accessories Are Also Part of Your Work Look <br>37. More Questions and Answers About Business Dress <br>38. How to Dress for a Promotion <br>39. Button That Skirt and Cover That Thigh <br>40. Chipped Green Nail Polish and Other Grooming Mistakes <br>41. What Do 33 Miners and Your Shoes Have in Common?<br>42. Another Clothing Milestone: Have Panty Hose Disappearedfrom the Workplace? <br>Section II. Eat<br>43. Place Settings: The Secret Language of Dining <br>44. So Many Errors, So Little Time to Make Them <br>45. Don’t Kill Your Career with Your Fork <br>46. Avoiding the Seven Deadly Sins of Dining <br>47. Be My Guest: Dinner in Three Acts <br>48. I’m Not Eating That! Business Meals andDietary Concerns <br>49. Treat the Wait Staff with Respect <br>50. Solving the Invitation Dilemma: Kindergarten Rules <br>51. The Power of Going to Lunch <br>52. Wine Tales: Don’t Wave Your Hand over the Glass <br>53. But You Had Lobster, and I Only Had Chicken . . . <br>54. A Table for One? Yes, You Can! <br>55. Are There Any Manners for a Food Fight? <br>56. Lots of Dining Questions . . . No Shortage of Answers <br>57. Champagne, Your Career, and the Holiday Party <br>58. I’m Too Embarrassed to Go Alone <br>59. Etiquette Niceties When Visiting Others <br>Section III. Tweet<br>60. Man, That’s Rude! Five Don’ts for All Phones <br>61. Man, That’s Really Rude: Tips forCell Phone Users Only <br>62. Have a Normal Ring, Please! <br>63. Don’t Ruin Ur Career: Texting Guidelines <br>64. Is Anyone Listening to Voice Mail? <br>65. The Etiquette of Talking to Your Phone <br>66. Are Facebook . . . Twitter . . . Any Social MediaNecessary? <br>67. Costly Mistakes with Tweets, Posts, and Requests <br>68. The Big Three: Where Do You Want to Be? <br>69. Have Social Media Taken Over Your Professional Life? <br>70. A Blog About Blogs <br>71. Social-Media Guidelines for Photographs <br>72. Almost as Good as the Real Thing: Skype <br>73. Email Etiquette 1: Avoid Saying or Doing the Wrong Thing<br>74. Email Etiquette 2: Still Puzzling After All These Years <br>75. Are You Putting Yourself Down as You Write? <br>76. Three Tips for Writing Email in Today’sCasual Workplace <br>77. Doing the Write Thing: Always Look for One <br>78. Writing for an International Audience? Vive la Difference! <br>Section IV. Career<br>79. The Workers’ Seven Deadly Sins Can Kill Your Career <br>80. How Open Are You to Feedback? <br>81. Don’t Put Yourself Down: Accept Compliments <br>82. Toot Your Own Horn <br>83. The Importance of Role Models, Mentors, and Networks <br>84. Become a Mentor: It’s a Two-Way Street! <br>85. Internship Tips for My Son . . . and Others <br>86. Moving On? The Etiquette for Leaving a Job <br>87. Just Do It! Job-Hunting Tips <br>88. Are You Making Rookie Job-Hunting Mistakes? <br>89. I Got the Interview: Now What?<br>90. Dressing for an Interview: Do You Look the Part? <br>91. Talking Your Way to Success: Presentation Tips <br>92. Three Things Not to Say in a Presentation <br>93. Dread Presentations? Let’s Change That! <br>94. Difficult Audience? Try These Suggestions <br>95. Help, Someone Is Sleeping During My Talk! <br>96. Don’t Present Like, You Know, Um, a Young Person <br>97. It May Be Funny, but It’s Not Assertive <br>98. Assert Yourself: Learn to Speak Up at Meetings <br>99. Ending the Never-Ending Discussion <br>100. Smart Tips When Traveling for Business <br>101. I Accept Your Quirks Because You Accept Mine <br>Conclusion <br>Index