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100+ Management Models: How to Understand and Apply the World's Most Powerful Business Tools

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Gebonden, blz. | Engels
McGraw-Hill Education | e druk, 2015
ISBN13: 9780071834605
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McGraw-Hill Education e druk, 2015 9780071834605
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The one-stop resource to 100+ powerful management methods

100+ Management Models offers a quick overview of the key features and potential applications of each of the most important models in nine different categories: sustainability, innovation, strategy, diversity, customers, human resources, benchmarking, leadership, and implementation. Each section concludes with a summary of the key dilemmas that tend to emerge from the particular function, along with analysis of potential solutions.

Fons Trompenaars is a world expert on international management and the author of the global bestseller Riding the Waves of Culture. He is a recipient of the International Professional Practice Area Research Award by the American Society for Training and Development (ASTD).
Piet Hein Coebergh is an expert in formulating and communicating corporate strategy. He is a lecturer at the University of Applied Sciences, Leiden, and managing consultant at Coebergh Communications & PR.

Specificaties

ISBN13:9780071834605
Taal:Engels
Bindwijze:gebonden

Inhoudsopgave

Preface xi<br>Introduction 1<br>The Goals of this Book 1<br>Evolution of Management Theories and Models 3<br>Conceptual Models: Handle with Care 11<br>Applying Models in Practice 14<br>Dilemmas 14<br><br><br>PART 1 SUSTAINABILITY 25<br>Model 1 Stakeholder Management, Edward Freeman (1984) 29<br>Model 2 Seven Levels of Sustainability, Richard Barrett (1998) 31<br>Model 3 The Seven Faces of Mount Sustainability, Ray Anderson (1999) 33<br>Model 4 The Bottom of the Pyramid, C.K. Prahalad (2002) 36<br>Model 5 Cradle to Cradle, William McDonough and MichaelBraungart (2002) 38<br>Model 6 The Sustainable Value Framework, Stuart Hart andMark Milstein (2003) 40<br>Model 7 Multiple Stakeholder Sustainability, Fons Trompenaars and Peter Woolliams (2010) 43<br>Reflections on Sustainability 47<br><br><br>PART 2 INNOVATION AND ENTREPRENEURSHIP 73<br>Model 8 Flow, Mihaly Csikszentmihalyi (1975) 77<br>Model 9 Adaption-Innovation Inventory, Michael Kirton (1976) 79<br>Model 10 The Entrepreneurial Process, Jeffry Timmons (1989) 81<br>Model 11 Disruptive Innovation, Clayton Christensen (1995) 84<br>Model 12 Serious Play, Michael Schrage (1999) 86<br>Model 13 Open Innovation, Henry Chesbrough (2003) 88<br>Model 14 Reverse Innovation, Vijay Govindarajan (2009) 91<br>Reflections on Innovation and Entrepreneurship 93<br><br><br>PART 3 STRATEGY AND POSITIONING 123<br>Model 15 Product/Market Growth Matrix, Igor Ansoff (1957) 127<br>Model 16 3C: Company, Customer, Competition, Kenichi Ohmae (1975) 129<br>Model 17 Crafting Strategy, Henry Mintzberg (1978) 132<br>Model 18 Five Forces, Michael Porter (1979) 134<br>Model 19 7S: Tom Peters, Robert Waterman, Julien Phillips (1980) 136<br>Model 20 Core Competencies, Gary Hamel and C.K. Prahalad (1990) 138<br>Model 21 Brand Equity, David Aaker (1991) 141<br>Model 22 Value Discipline, Michael Treacy and Fred Wiersema (1993) 143<br>Model 23 Blue Ocean Strategy, W. Chan Kim and Renée Mauborgne (2005) 145<br>Reflections on Strategy and Positioning 149<br><br><br>PART 4 DIVERSITY OF CULTURES 177<br>Model 24 Myers-Briggs Type Indicator (MBTI), Isabel Briggs Myers and Katharine Cook Briggs (1962) 181<br>Model 25 Corporate Culture, Charles Handy and Roger Harrison (1976) 183<br>Model 26 Hofstede’s Cultural Dimensions, Geert Hofstede (1980) 186<br>Model 27 Belbin’s Team Roles, Meredith Belbin (1981) 188<br>Model 28 Competing Values Framework (CVF), Robert Quinn andKim Cameron (1981) 190<br>Model 29 Three Levels of Culture, Edgar Schein (1985) 193<br>Model 30 Developmental Model of Intercultural Sensitivity (DMIS), Milton Bennett (1986) 195<br>Model 31 Spiral Dynamics, Don Beck and Chris Cowan (1996) 198<br>Model 32 Seven Dimensions of Culture, Fons Trompenaars andCharles Hampden-Turner (1993) 201<br>Model 33 The Colour Theory of Change, Léon de Caluwé andHans Vermaak (2006) 204<br>Reflections on Diversity and Culture 207<br><br><br>PART 5 CUSTOMERS<br>Model 34 Rokeach Value Survey (RVS), Milton Rokeach (1973) 241<br>Model 35 Consumer Behaviour, John Howard and Jagdish Sheth (1969) 243<br>Model 36 3Rs—Retail, Reputation, Relationship, Corstiaan Marinus Storm (1987) 246<br>Model 37 Strategic Purchasing, Peter Kraljic (1983) 248<br>Model 38 Total Perceived Service Quality, Christian Grönroos (1984) 250<br>Model 39 Customer Satisfaction, Noriaki Kano (1984) 252<br>Model 40 Elaboration Likelihood Model (ELM), Richard Petty and John Cacioppo (1986) 254<br>Model 41 Service-Profit Chain, James Heskett, Thomas Jones,Gary Loveman, Earl Sasser and Leonard Schlesinger (1994) 257<br>Model 42 Customer Loyalty, Thomas Jones and Earl Sasser (1995) 259<br>Model 43 Six Stages of Social Business Transformation, Charlene Li and Brian Solis (2013) 261<br>Reflections on Customers 265<br><br><br>PART 6 HUMAN RESOURCE MANAGEMENT 291<br>Model 44 Gainsharing, Joseph Scanlon (1948) 294<br>Model 45 Two-Factor Theory, Frederick Herzberg (1959) 296<br>Model 46 Theory X and Theory Y, Douglas McGregor (1960) 299<br>Model 47 Evolutionary Growth of Organizations, Larry Greiner (1972) 301<br>Model 48 AMO: Abilities, Motivation, Opportunities, Thomas Bailey (1993) 303<br>Model 49 HRM Roles, David Ulrich (1997) 306<br>Model 50 The Happiness Factory, Maurits Bruel and Clemens Colson (1998) 309<br>Model 51 Contextually Based HR Theory, Jaap Paauwe (2004) 311<br>Model 52 Competence-Based Employability, Claudia van der Heijde and Beatrice van der Heijden (2006) 314<br>Reflections on Human Resource Management 317<br><br><br>PART 7 BENCHMARKING AND RESULTS 343<br>Model 53 Management by Objectives, Peter Drucker (1954) 346<br>Model 54 BCG Matrix, Bruce Henderson (1968) 348<br>Model 55 GE-McKinsey Matrix, General Electric and McKinseyConsulting (1971) 350<br>Model 56 The Value Chain, Michael Porter (1985) 352<br>Model 57 Identity and Image, Klaus Birkigt and Marinus Stadler (1986) 354<br>Model 58 Business Process Management (BPM), Michael Hammer (1990) 357<br>Model 59 Balanced Scorecard, Robert Kaplan and David Norton (1992) 359<br>Model 60 Social Media ROI Pyramid, Jeremiah Owyang (2010) 361<br>Reflections on Benchmarking and Results 365<br><br><br>PART 8 LEADERSHIP AND COMMUNICATION 395<br>Model 61 Managerial Grid, Robert Blake and Jane Mouton (1964) 398<br>Model 62 Situational Leadership, Paul Hersey and KennethBlanchard (1969) 401<br>Model 63 Servant Leadership, Robert Greenleaf (1970) 403<br>Model 64 8-Step Change, John Kotter 405<br>Model 65 Situational Crisis Communication Theory, TimothyCoombs (1995) 408<br>Model 66 Level 5 Leadership, Jim Collins (2001) 411<br>Model 67 Cynefin, David Snowden and Mary Boone (2007) 413<br>Model 68 Communication and Employee Engagement, Mary Welch (2011) 416<br>Reflections on Leadership and Communication 419<br><br><br>PART 9 MODELS FOR IMPLEMENTATION 455<br>Model 69 Ethos, Pathos, Logos, Aristotle (350 BC) 458<br>Model 70 AIDA, Elias St. Elmo Lewis (1898) 460<br>Model 71 DuPont Model, Frank Donaldson Brown (1914) 462<br>Model 72 Continuous Improvement, William Edwards Deming (1948) 464<br>Model 73 Brainstorming, Alex Osborn (1953) 466<br>Model 74 Leary’s Rose, Timothy Leary (1957) 468<br>Model 75 Bi-sociation, Arthur Koestler (1964) 470<br>Model 76 Small Group Development, Bruce Tuckman (1965) 472<br>Model 77 360-Degree Feedback, Edward Lawler (1967) 474<br>Model 78 Lateral Thinking, Edward de Bono (1967) 476<br>Model 79 The Conscious Competence Ladder, Lewis Robinson (1974) 478<br>Model 80 FCB Grid, Richard Vaughn (1980) 480<br>Model 81 SWOT, Heinz Weihrich (1982) 482<br>Model 82 Means-End Analysis, Jonathan Gutman (1982) 484Model 83 Learning Style Inventory, David A. Kolb (1984) 486<br>Model 84 Six Principles of Influence, Robert Cialdini (1984) 488<br>Model 85 Scrum, Hirotaka Takeuchi and Ikujiro Nonaka (1986) 490<br>Model 86 The Seven Habits of Highly Effective People, Stephen Covey (1989) 492<br>Model 87 Benchmarking, Robert Camp (1989) 494<br>Model 88 EFQM Excellence Model, The European Foundation for Quality Management (EFQM) (1991) 496<br>Model 89 Strategic Dialogue, Mathieu de Vaan, Steven ten Have and Wouter ten Have (1996) 498<br>Model 90 Strategic Personnel Planning, Gerard Evers and Cornelis Verhoeven (1999) 500<br>Model 91 Mapping, Bridging, Integrating (MBI), Joseph DiStefano and Martha Maznevski (2000) 502<br>Model 92 Yellow Box, Mark Raison (2002) 504<br>Model 93 Elements of Website User Experience, Jesse James Garrett (2002) 506<br>Model 94 MDA Design for “Gamification,” Robin Hunicke, Marc LeBlanc and Robert Zubek (2004) 508<br>Model 95 Business Model Canvas, Alexander Osterwalder (2008) 510<br>Model 96 Sustainability Roadmap, Ram Nidumolu, C.K. Prahalad and M.R. Rangaswami (2009) 512<br>Model 97 Balancing Transparency, Piet Hein Coebergh andEdi Cohen (2009) 514<br>Model 98 Blue Leadership, Jan Moen and Paul Ansems 516<br>Model 99 The Blue Economy, Gunter Pauli (2010) 518<br>Model 100 Eight Routes for Culture Change, Jaap Boonstra (2013) 520<br>Reflections on Models for Implementation 523<br><br><br>Conclusion 525<br>About the Authors 531<br>Our Thanks 532<br>Bibliography 533<br>Sources for the Visualizations of Models 559<br>Index 567<br>

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        100+ Management Models: How to Understand and Apply the World's Most Powerful Business Tools