Retail Crime, Security, and Loss Prevention

<p>Dedication</p> <p>About the Authors</p> <p>Contributors</p> <p>Preface</p> <p>Introduction</p> <p>A</p> <p>Academic Programs</p> <p>Alarm Systems</p> <p>Amateur Shoplifters</p> <p>Asphyxia</p> <p>Auras (Guilt Auras)</p> <p>Award Programs</p> <p>B</p> <p>Badges and Identification Cards</p> <p>Balancing a Cash Register</p> <p>Bank Deposits</p> <p>Best Practice: Shoplifting</p> <p>Bomb Threats</p> <p>BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)</p> <p>C</p> <p>Cables</p> <p>Case Management and Electronic Incident Reporting</p> <p>Cash Control: Automated</p> <p>Cash Office Security</p> <p>Cash Register Manipulations</p> <p>CCTV: An Historical Perspective in Retailing</p> <p>Celebrity Appearances and Special Events</p> <p>Celebrity and other “Sensitive” Arrest</p> <p>Chase/Chasing Policy</p> <p>Check Fraud</p> <p>Citizen’s Arrest (Private Person’s Arrest)</p> <p>Civil Disturbances</p> <p>Civil Recovery</p> <p>Civil Restitution</p> <p>Collusion</p> <p>Company Property</p> <p>Concessionaires and Tenants</p> <p>Conditional (Controlled) Release</p> <p>Conscience Letters</p> <p>Consent to Search</p> <p>Contract Security in Retail Environments</p> <p>Counterfeit Currency</p> <p>Courtroom Appearance and Testimony</p> <p>Crime Prevention through Environmental Design (CPTED)</p> <p>Customer Accident Investigations</p> <p>Cybersecurity Rules for the Retail Industry</p> <p>D</p> <p>Discount Violations</p> <p>Displays</p> <p>Distribution Centers/Warehouses</p> <p>Docks (Receiving and Shipping)</p> <p>Documentation</p> <p>Drug Store Loss Prevention</p> <p>Drug Testing</p> <p>Drugs in the Workplace</p> <p>E</p> <p>Emergency Planning for Retail Businesses</p> <p>Emergency Exits</p> <p>Employee Fraud</p> <p>Employee Handbook</p> <p>Employee Purchases and Package Control</p> <p>Employee Theft and Misconduct</p> <p>Entrapment</p> <p>Escort Policy and Procedure</p> <p>Ethical Dilemmas and Conflicts of Interest</p> <p>Evidence</p> <p>Exception Reporting Software</p> <p>Executive Protection</p> <p>Expert Witnesses</p> <p>Extortion</p> <p>F</p> <p>Fences and Fencing</p> <p>Fire and Fire Prevention</p> <p>Fitting Rooms and Their Control</p> <p>Forms</p> <p>Fraudulent Outsourcing and Invoicing</p> <p>Fraudulent Refunds</p> <p>G</p> <p>Ghost Employees</p> <p>Gift Card Fraud</p> <p>Good Housekeeping as a Shrinkage Prevention Tool</p> <p>Grab and Run</p> <p>Grocery Loss Prevention</p> <p>H</p> <p>Highjacking Prevention</p> <p>History of Private Security</p> <p>“Holds”/ Hold Procedures</p> <p>Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z</p> <p>I</p> <p>Incident Reporting: Electronic</p> <p>International Foundation for Protection Officers (IFPO)</p> <p>Integrity Testing of Sales Associates</p> <p>Integrity Tests</p> <p>Interactive Video Training</p> <p>International Association of Professional Security Consultants</p> <p>Inter-Store and Other Transfers</p> <p>Interviews and Interrogations: The Process of Interviewing and Interrogation</p> <p>Investigations</p> <p>J</p> <p>Jewelry (Fine)</p> <p>Juveniles</p> <p>K</p> <p>Key Control</p> <p>Kleptomania</p> <p>Known Loss Reports</p> <p>L</p> <p>Labor Disputes: Managing Them</p> <p>Labor Disputes: Some Considerations</p> <p>Law Enforcement Officers as LP Agents</p> <p>Law Enforcement Retail Partnership Network</p> <p>Legal Cases by Subject Matter (Case Law)</p> <p>Legal Considerations</p> <p>Liaison with Law Enforcement</p> <p>Lighting: Outside</p> <p>Lockers</p> <p>Loss Prevention as a Concept</p> <p>Loss Prevention Manuals: Content & Preparation</p> <p>Lost or Unaccompanied Children</p> <p>M</p> <p>Malls and Shopping Centers</p> <p>Manuals for Security/LP: Protection of Contents</p> <p>Membership Stores</p> <p>Merchandise Inventory</p> <p>Miranda Rights</p> <p>Mission Statement</p> <p>Security Department Function</p> <p>N</p> <p>Negligence in the Employment of LP Personnel</p> <p>Night Depositories</p> <p>“No Touch” Policy</p> <p>O</p> <p>“Oh Shit Syndrome”</p> <p>On-the-Job Training (OJT)</p> <p>Organized Retail Theft</p> <p>P</p> <p>Parking Lot Crimes and Other Problems</p> <p>Performance and Development Review Process</p> <p>Polygraph</p> <p>Post Orders</p> <p>Pre-Employment Screening</p> <p>Premises and Personal Injury Liability</p> <p>Preteen and Teenage Shoplifting</p> <p>Preventing Theft of Merchandise by “Customers”</p> <p>Product Tampering:—An Historical Perspective</p> <p>Product Tampering and Contamination</p> <p>Proprietary Information</p> <p>Prosecution vs. Release</p> <p>Public Restrooms</p> <p>Q</p> <p>Quick Change Artists</p> <p>Quotas and Goals</p> <p>R</p> <p>Report Writing</p> <p>Requests by Shoplifting Detainees</p> <p>Restaurants in Stores</p> <p>Retail Fraud</p> <p>Retail Merchandising in Casinos</p> <p>RFID—Informed Consent: Ethical Considerations of RFID*</p> <p>Riots</p> <p>Robbery: Prevention Checklists and Questionnaire</p> <p>Roof Security</p> <p>S</p> <p>Security and Emergency Communications</p> <p>Security Mirrors</p> <p>Security Surveys</p> <p>Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention</p> <p>Selected Security-Related Organizations</p> <p>Selecting and Hiring Loss Prevention Personnel</p> <p>Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves</p> <p>Sex Crimes in the Retail Environment</p> <p>Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting</p> <p>Shoplifter Profiling: A Retail Loss Prevention Tool</p> <p>Shoplifting</p> <p>Shoplifting, Definition</p> <p>Shoplifting and Organized Retail Theft</p> <p>Shortage Awareness Programs</p> <p>Shrinkage Reduction: A Plan that Actually Reduces Shrink</p> <p>Small Claims Court</p> <p>Special Police Powers for Security Officers: Issues for Consideration</p> <p>Stockrooms and Other Back-of-the-Store Areas</p> <p>Subliminal Messaging</p> <p>Subpoenas</p> <p>Sudden in Custody Death</p> <p>Supply Chain Security Overview for Retailing</p> <p>Surveillance</p> <p>T</p> <p>Standards of Conduct</p> <p>Standards of Conduct</p> <p>Threat Assessment and Management: An Integrative Approach</p> <p>Ticket Switching</p> <p>Till Taps</p> <p>Time Card Violations and Time Falsification</p> <p>Training</p> <p>Trash</p> <p>Trespass</p> <p>U</p> <p>Use of Off-Duty Police Officers in Loss Prevention</p> <p>Use of Private Investigators by Retailers</p> <p>V</p> <p>Vandalism</p> <p>Vendor Fraud, Badging, and Control</p> <p>Vendor Relations</p> <p>Video Surveillance: From CCTV to IP and Beyond</p> <p>Visitor Badging and Control</p> <p>VSOs vs. Plainclothes</p> <p>W</p> <p>Weapons</p> <p>Why Do Our Employees Steal?</p> <p>Window Smashing</p> <p>Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know</p> <p>Witnesses and Their Reports</p> <p>Women and Minorities in Retail Security Today</p> <p>Women in Loss Prevention</p> <p>Working to Stop Robbery—A Grocery Store Perspective</p> <p>World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention</p> <p>Workplace Violence: Zero Tolerance is Not Enough</p> <p>Definitions</p> <p>Index</p>