Introduction
1. The New Landscape of Consumer Redress: The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution, PABLO CORTES
2. Developments in European Civil Procedures, PABLO CORTÉS & RAFAL MANKO
3. The Consumer Arbitration Conundrum: A Matter of Statutory Interpretation or Time for Reform?, PABLO CORTÉS
4. Access to court? SUE PRINCE
5. Ombudsman Schemes - Energy Sector in Germany, France, and the UK, NAOMI CREUTZFELDT
6. The Implementation of the Consumer ADR Directive in Belgium, STEFAAN VOET
7. The Implementation of the Consumer ADR Directive in France, EMMANUEL GUINCHARD
8. The Implementation of the Consumer ADR Directive in Germany, ROSA MIQUEL
9. The Implementation of the Consumer ADR Directive and the ODR Regulation in Ireland, BRIAN HUTCHINSON
10. The Implementation of the Consumer ADR Directive in Italy, CARLO PILIA, PABLO CORTÉS, PAOLO VARGIU
11. The Implementation of the Consumer ADR Directive in the Netherlands, ELINE VERHAGE
12. The Implementation of the Consumer ADR Directive in Portugal: The Necessary Reform or Missed Opportunity?, CÁTIA MARQUES CEBOLA
13. Challenges for the Implementation of the Consumer ADR Directive in Spain, FERNANDO ESTEBAN DE LA ROSA
14. Regulating ADR: Lessons from the UK, RICHARD KIRKHAM
15. Consumer Redress in the United States, AMY J. SCHMITZ
16. Consumer Redress: Implementing the Vision, CHRISTOPHER HODGES
17. A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution, JANE WILLIAMS AND CHRIS GILL
18. "Cross-border Consumer Redress after the ADR Directive and the ODR Regulation", GUILLERMO PALAO MORENO
19. New Trends of ADR in the European Union, GIUSEPPE DE PALO AND ROMINA CANESSA
20: Consumer ADR and Collective Redress, COSMO GRAHAM
Conclusion, PABLO CORTÉS
