Facilitating Groups to Drive Change

PREFACE INTRODUCTION PART 1: FACILITATION - HOW IT WORKS How Facilitation works to Develop New Shared Mental Models Group Processes Lead to High-quality Shared Mental Models Group Facilitation is a Powerful Means to Engage a Group to Improve Performance PART 2: PLANNING A FACILITATION EVENT Selecting and Working with a Facilitator Establishing the Facilitator - Change Leader Relationship Understanding the Organisational Context to Validate Change Objectives Selecting and Understanding the Group Designing the Agenda Communicating with Participants and Stakeholders PART 3: GUIDING FACILITATION EVENTS Starting Facilitation Events Successfully - Clarifying Objectives and Expectations During Events - Essential Elements for Creating Real Momentum for Change Framing: Challenging Mental Models Facilitating Productive Conflict Closing the Event Well - Key Deliverables to Create Momentum for Implementation PART 4: ENSURING POST-EVENT FOLLOW-UP AND IMPLEMENTATION Learning from the Event Recognizing and Overcoming Barriers to Implementation Getting buy-in from Stakeholders Engaging the wider Organization Facilitated Events lead to Shared Mental Models which is the Starting Point for any Lasting Change