The Customer's Victory

From Corporation to Co-operation

Specificaties
Gebonden, blz. | Engels
Palgrave Macmillan UK | e druk, 1999
ISBN13: 9780333750223
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Juridisch :
Palgrave Macmillan UK e druk, 1999 9780333750223
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

Specificaties

ISBN13:9780333750223
Taal:Engels
Bindwijze:gebonden
Uitgever:Palgrave Macmillan UK

Inhoudsopgave

Introduction PART ONE: THE PROBLEM The Organisation, Concreteness, Complexity The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy PART TWO: THE PROCESS On the Difficulty of Change and the Difficulty of Managing Change The Frame of Reference Listening to Bureaucrats and Changing Bureaucracy Conclusion: Towards New Organisations?

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        The Customer's Victory