Excellence in warehouse management

Introduction
Abbreviations
Acknowledgements

1: The Role of Warehousing and Stores
Warehousing and the supply chain
Training topics
Definitions
Strategic aspects of warehousing
Customers
The value chain
Warehouse location
Modern warehouse operations
World-class warehousing
Conclusion

2: Inventory, Stock Analysis and Classifying Products
Product classification
Demand analysis
ABC analysis
Product coding
Product handling groups
Inventory management: why hold stock?
Inventory costs and service
Lead time
Demand forecasting
Inventory and statistics
How much stock should be held?
Replenishment methods
Questions about inventory

3: Stock Control
Stock inaccuracy
Continuous or periodic stock checking
Stock control
Security and preventing loss
Information security
Training topics

4: The Warehouse and Operational Principles
Warehouse structure
Warehouse operations
Receiving
Location methods in the warehouse
Picking options
Customer orders
Methods of picking
Despatching activity
Organising for flow

5: Equipment
Fork-lift trucks
Racking/shelving
The aisle width decision

6: Warehouse Information Communications Technology
Importance of information
Decision-making and ICT
Improvements with ICT
Warehouse ICT applications
Systems implementation

7: Regulations
Health and safety at work
Management of health and safety
Health and safety arrangements
Warehouse health and safety risks
Risk assessments
Fork-lift trucks: health and safety

8: Productivity, Cost, Service
Framework for analysis.
Key costs.
Key productivity drivers
Basic improvements
Understanding productivity
Determining pricing and charging
Customer service
Added value
Warehouse layout
Training topics

9: Outsourcing
Users' views of third parties and the marketplace
Selecting third parties
Training topics

10: People Management
Company culture
Management
Work objectives and performance
Motivating people
Empowering
Teams
Communication
Managing change
Warehouse picking operatives
Training topics

11: Developments and Trends
Supply chain impacts on stores and warehousing
Global logistics
Reverse logistics and customer returns
Risk
Roads
Legislation
Technology
People development
Political influences
The supply chain
Warehouse aims/ideals

Useful Information and Websites
Bibliography
Index