Handbook of Human Resource Management in Government 3e

<p>Tables, Figures, and Exhibits xi</p>
<p>Preface xv</p>
<p>Acknowledgments xix</p>
<p>The Editor xxi</p>
<p>The Contributors xxiii</p>
<p>Introduction: Toward Relevant Human Resource Management xxxix</p>
<p>PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 1</p>
<p>1 The Changing Roles of the Human Resource Office 5<br />Carolyn Ban, Charles W. Gossett</p>
<p>2 Human Resource Management in a Human Capital Environment 27<br />R. Paul Battaglio Jr., Jared J. Llorens</p>
<p>3 Beyond Civil Service: The Politics of the Emergent Paradigms 45<br />Dahlia Lynn, Donald E. Klingner</p>
<p>4 Civil Service Reform in the United States: Patterns and Trends 73<br />J. Edward Kellough, Lloyd G. Nigro</p>
<p>PART TWO: THE PUBLIC SECTOR WORKFORCE 95</p>
<p>5 Staffing the Bureaucracy: Employee Recruitment and Selection 99<br />Steven W. Hays, Jessica E. Sowa</p>
<p>6 Managing the Flexible Public Workforce: Issues and Implications 129<br />Sharon H. Mastracci, James R. Thompson</p>
<p>7 Valuing Diversity in the Changing Workplace 149<br />Mary E. Guy, Meredith A. Newman</p>
<p>8 Managing an Aging Workforce: Trends, Issues, and Strategies 171<br />Jonathan P. West</p>
<p>9 Managing Technology in the Context of Public Human Resources 199<br />David H. Coursey</p>
<p>10 Using Volunteers in the Workplace 231<br />Jeffrey L. Brudney</p>
<p>PART THREE: MANAGING HUMAN RESOURCES 257</p>
<p>11 Going Beyond Human Resource Management Technique 261<br />David G. Carnevale, Kay Ham</p>
<p>12 Developing Practical Strategies for Maintaining Ethical Behavior 279<br />Mark D. Bradbury, Rex L. Facer II</p>
<p>13 Increasing Organizational Investment in Employee Development 299<br />Montgomery Van Wart</p>
<p>14 Understanding Organizational Climate and Culture 323<br />J. Steven Ott, Abdul M. Baksh</p>
<p>15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349<br />Margaret S. Herrman</p>
<p>16 Working with Employee Unions 379<br />Robert M. Tobias</p>
<p>17 Managing Local Government Human Resources Around Catastrophic Events 403<br />Doug Goodman, P. Edward French, Stacey Mann</p>
<p>PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 419</p>
<p>18 The Legal Issues in Human Resource Management 423<br />Jerry Hartman, Gregory W. Homer, Alisa H. Reff</p>
<p>19 Affirmative Action 455<br />Norma M. Riccucci</p>
<p>20 Sexual Harassment 475<br />Michele M. Hoyman, Jamie R. McCall</p>
<p>21 The Americans with Disabilities Act 491<br />Christine B. Ledvinka</p>
<p>PART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 515</p>
<p>22 Motivating Employees: The Role of the Manager 519<br />Arie Halachmi, Theo van der Krogt</p>
<p>23 Designing Effective Performance Appraisal Systems 555<br />Dennis M. Daley</p>
<p>24 Applying Effective Job Analysis Methods 587<br />Mark R. Foster</p>
<p>25 Conducting Assessment Centers 615<br />C. R. Swanson, Mark R. Foster</p>
<p>26 Using Work Management and Job Evaluation Systems 635<br />Gilbert B. Siegel</p>
<p>27 Designing and Creating an Effective Compensation Plan 663<br />Gilbert B. Siegel</p>
<p>PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 687</p>
<p>28 Benchmarking Performance 691<br />David N. Ammons</p>
<p>29 Strategic Planning 715<br />Roger G. Brown</p>
<p>30 Conducting Practical Human Resource Management Research 735<br />Gary E. Roberts</p>
<p>31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769<br />Glenn W. Rainey Jr.</p>
<p>32 Managing Employee Benefi ts: From Health Care to Pensions 817<br />N. Joseph Cayer</p>
<p>33 The Budgeting Process: The Role of the Human Resource Professional 835<br />Catherine C. Reese, Douglas J. Watson</p>
<p>Conclusion: Toward Effective Human Resource Management 861<br />Stephen E. Condrey</p>
<p>Online Resources 867</p>
<p>References 893</p>
<p>Name Index 983</p>
<p>Subject Index 989</p>