Empowerment: HR Strategies for Service Excellence
HR strategies for service excellence
Samenvatting
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Specificaties
Anderen die dit kochten, kochten ook
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Bob Zeegers€ 34,99 -
Marijke Spanjersberg€ 31,50
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Kauthar Bouchallikht€ 25,99
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Jeroen Hendrikse€ 24,95
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Maarten Brand€ 29,50
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Samantha Kranenburg€ 27,95
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