Electronic Customer Relationship Management

Name: Electronic Customer Relationship Management
Author: Jerry Fjermestad

Specificaties

Gebonden, 224 blz. | Engels

Taylor & Francis | 1e druk, 2006

ISBN13: 9780765613271

Rubricering

Juridisch :

Taylor & Francis 1e druk, 2006 9780765613271

€ 280,92

In winkelwagen

Levertijd ongeveer 11 werkdagen

Gratis verzonden

Samenvatting

This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes beyond the analytical and operational perspectives most often taken by researchers in the field. Chapters also stress integration with other enterprise information systems. The book is organized in four parts: Part I presents an overview of the role of CRM and eCRM in marketing and supply chain management; Part II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance enhancement; and Part IV addresses eCRM issues in business-to-consumer commerce.