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The Ombudsman Handbook

Designing and Managing an Effective Problem-Solving Program

Specificaties
Paperback, 214 blz. | EN
McFarland & Co Inc | e druk, 2010
ISBN13: 9780786448968
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Juridisch :
McFarland & Co Inc e druk, 2010 9780786448968
Verwachte levertijd ongeveer 16 werkdagen

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Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Specificaties

ISBN13:9780786448968
Taal:EN
Bindwijze:Paperback
Aantal pagina's:214
Uitgever:McFarland & Co Inc

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        The Ombudsman Handbook