People Skills

Specificaties
Paperback, blz. | Engels
Macmillan Education UK | 4e druk, 2015
ISBN13: 9781137467553
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Macmillan Education UK 4e druk, 2015 9781137467553
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Samenvatting

Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.

Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. 

Specificaties

ISBN13:9781137467553
Taal:Engels
Bindwijze:paperback
Druk:4

Inhoudsopgave

<p>PART I: PERSONAL EFFECTIVENESS.- 1. Self-Awareness.- 2. Time Management.- 3. Stress Management.- 4. Information Management.- 5. Assertiveness.- 6. Beating The Bully.- 7. Using Supervision.- 8. Being Creative.- 9. Continuous Professional Development.- 10. Being Realistic And Resilient.- PART II: INTERACTION SKILLS.- 11. Valuing Diversity.- 12. Verbal Communication.- 13. Nonverbal Communication.- 14. Written Communication.- 15. Interviewing.- 16. Influencing Skills.- 17. Leadership.- 18. Handling Feelings.- 19. Managing Conflict.- 20. Multidisciplinary Working.- PART III: INTERVENTION SKILLS.- 21. Anti-Discriminatory Practice.- 22. Being Systematic.- 23. Assessment.- 24. Planning.- 25. Decision Making.- 26. Managing Risk.- 27. Review And Evaluation.- 28. Ending.- 29. Responding To Trauma: Promoting Healing And Recovery.- 30. Reflective Practice</p>

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        People Skills