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The Power of Customer Misbehavior

Drive Growth and Innovation by Learning from Your Customers

Specificaties
Paperback, blz. | Engels
Palgrave Macmillan UK | e druk, 2014
ISBN13: 9781349467792
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Juridisch :
Palgrave Macmillan UK e druk, 2014 9781349467792
€ 36,12
Levertijd ongeveer 9 werkdagen
Gratis verzonden

Samenvatting

To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.

Specificaties

ISBN13:9781349467792
Taal:Engels
Bindwijze:paperback
Uitgever:Palgrave Macmillan UK

Inhoudsopgave

1. Why is Viral Growth Important? 2. The Viral Model 3. Technological Factors 4. Demonstrating Skills, Proficiency, Taste and Accomplishments 5. Seeing and Being Seen 6. Getting It Right 7. Getting It Wrong 8. Conclusion

Net verschenen

€ 36,12
Levertijd ongeveer 9 werkdagen
Gratis verzonden

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        The Power of Customer Misbehavior