Plenary Papers.- Systems Science — Addressing Global issues.- Systems Science.- The Actor as a Perfect Citizen.- Information Systems and Systems Science.- Engineering Systems.- Giving Requisite Variety to Strategy and Information Systems.- United Kingdom Higher Education — A Systems Failure?.- Systems Practitioners: Facilitators of the Bringing — Forth of Social Systems.- A Theoretical Framework for an Interpretive-Systemic Study of Public Health Services in Venezuela.- Business Systems.- Metagame Analysis as a Tool for Longitudinal Analysis of Multi-Actorial Decision Processes.- Cultural Contradictions Impeding Global Competitiveness of American High-Technology Firms.- Systems Methodologies and Enabling Technologies: A Role for Group Support Systems?.- The Evaluation of IT Investment.- Heuristic Methods as an Instrument to Develop a Manager.- Suprahuman Systems and Management: Steering in Jeopardy?.- Using an Organisation Wide Consultation Approach for the Creation of Information and Information Technology Strategies.- Complex Systems.- Systems Synthesis.- Mapping Conceptual Models on to the Real World.- Systems Modelling with Natural Language and Fuzzy Logic.- Critical Systems.- Practising Freedom.- Ecology and Evaluation: The Macro-Quality Perspective.- ’Non-Traditional’ Logistics — A Step Forward?.- Critical Systems Thinking, Post-Modernism and the Philosophy of Richard Rorty.- Cybernetics.- Nonlinear Dynamics and Fire Risk Assessment.- A Cybernetic View of Quality Management.- Innofusion: Feedback in the Innovation Process.- Organizational Cybernetics.- Moving Management Around the Organisation or How to Make Jobs for the Boys.- Cybernetics & the Social: Conversations with Unspeakable Machines.- Linking SSM with VSM for Information System Management.- Cybernetics in Management.- A Workshop Methodology Based on the “Viable System Model” of Stafford Beer.- Educational Systems.- Reading as a Complex Phenomenon.- Design of Vocational Education Systems: A Systems Science Contribution to the “Competences” Debates.- Designing an MBA Curriculum for Information Systems Managers: An Analysis of Contextual Factors.- Theseus — A Model for Global Connectivity.- Problem-Solving Skills within the Curriculum: A Case for a “Softer” Approach.- Creativity and Science Ecology of Mind: The Future Sight of Science has Begun.- Sport Training as an Open System.- Introducing Systems Thinking into Mathematics Learning.- Systems Education: is There a Mass Delivery Approach?.- Computer-Based Methods of Knowledge Acquisition and Elicitation in Terms of the Subjective Representations and Teaching of Complex Domains.- Developments in the Automation of SSM Tutorials Using Multimedia Technology.- Environmental Systems, Social Systems, and Health Systems.- Systems Science and the Alternatives to the Changes of Soil in Areas of Traditional Agriculture.- A Systems Approach to Environmental Management.- A Systems Approach to Social Innovation.- Automation Technology as a Human Tool for Accomplishing Human Purposes.- Health for All and Community Participation.- Information Systems.- On the Incommensurability of Hard and Soft Systems Approaches to Information Systems Provision.- Knowledge Elicitation: First Step Towards Managing Floating Information in Financial Sectors.- Information Requirements: A Systems and Knowledge Based Approach.- They Shoot Werewolves, Don’t They?.- Function-Oriented Data Modelling.- Conceptual Modelling and DBS/KBS Design.- The Algorithmic Nature of Problem Solving.- Syntax and Semantic Analysis of Mission Statements.- Sublimating Methodologies: The Fallacy of’ the Right Thing Right’?.- Application-Oriented Tools for Software Development.- How to Deal with Wicked Problems Using a New Type of Information System.- Metaphorical Thinking and Information Systems: The Example of the Mechanistic Metaphor.- Improving the Impact of Systems Thinking on Information Systems Development.- Towards a Multimedia Based New Information Concept.- Towards an Interpretative Form of Data Analysis for the Soft Systems Methodology.- Intelligent Assistance in the Information Systems Design Process.- Information Systems Development Systems: What Gives?.- A Strategy of Engagement: Knowledge Elicitation For Augmentative Systems Development.- Managing is in Global Companies.- Kaizen: The Japanese Approach to I.T.- Interpretive Analytics and Critical Information Systems: A Framework for Analysis.- Software Quality — Can We Really Afford It?.- Accessibility & Utilisation of Organisations Newest Asset: Information.- Applying Soft and Hard Systems Approaches to a Technical Problem.- Linguistic Categories in Knowledge Based Systems.- Enterprise Design — A Total Systems Approach to Information Systems Development?.- The Role of Active Information Systems in Creating and Sustaining a Learning Organisation.- User Considerations in Communicating Information Technology Security Requirements.- Resource Object Data Manager: Structured Approach to Systems and Network Management.- Information Systems Development Education: Assumptions and Practice.- User Satisfaction as a Measure of Information System Effectiveness.- Application of Information Technology in Small Business in Slovenia.- End-User Computing Environment: A Case Study.- Manufacturing Systems.- Symbolic Manipulation CAD for Parameterized Families of Systems.- Support Systems for Total Quality.- Production and Information in Systems.- Systems Design and Concurrent Engineering — An Organisational Perspective.- Strategic is and Systems Methodologies.- Some Areas of Economic Theory Viewed Systemically.- “Am I Using a Systems Approach?” — A Framework for Response.- Experience of Teaching the Systems-Based Methodology of Interactive Management.- A Contingency Approach for the Selection of a Research Methodology (RM).- Vulnerable Systems, Failure and Disaster.- The Systems Law of Ordinary People.- New Directions in the Use of Structured Tools in Requirements Engineering at Glasgow Polytechnic.- Towards the Case for More Deliberate Strategic is.- Macrame, a Tool to Support the Analyst in Organization.- Business and Academic Collaboration in a Systems Project.- Integrating Scientific Disciplines: An Evergreen Challenge to Systems Science.- A Surprising Union? — Soft Systems Analysis and Sociometry.- Organisations Without “System”: Working with Holons Against Universality?.- Hermeneutic Approaches to Learning Methodology.- The Changing Role of System Dynamics.- Information Systems in Support of Resource Management in the Community.- Theory and Concepts.- Self-Referential Systems Theory: A Discussion of Some Theoretical Developments.- Desirability and Feasibility of Linking’ Soft’ Systems Methodology [SSM] with Structured Methodologies.- Systems Science: A New Imperialism?.- Metaphors as Seen by a Knowledge Elicitor.- Author Index.