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Building a Lean Service Enterprise

Reflections of a Lean Management Practitioner

Specificaties
Gebonden, 260 blz. | Engels
Taylor & Francis | 1e druk, 2016
ISBN13: 9781498779593
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Taylor & Francis 1e druk, 2016 9781498779593
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Samenvatting

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

Specificaties

ISBN13:9781498779593
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:260
Druk:1

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        Building a Lean Service Enterprise