Harley Lovegrove is een ervaren interim-manager en managing partner van The Bayard Partnership, een consultancypraktijk met een brede waaier aan nationale en internationale klanten.

Meer over Harley Lovegrove

Harley Lovegrove

The Change Manager's Handbook

Name: The Change Manager's Handbook
Author: Harley Lovegrove

A step by step guide to sustainable change

Specificaties

Paperback, 258 blz. | Engels

Van Haren Publishing B.V. | 1e druk, 2023

ISBN13: 9789401810364

Rubricering

Hoofdrubriek : Management

Juridisch : Management

Van Haren Publishing B.V. 1e druk, 2023 9789401810364

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Samenvatting

The Change Manager's Handbook is an easy to read kaleidoscope of a book that covers the whole topic of change management from the theory right through to a very practical step-by-step guide to implementing sustainable change. The book is written in a very accessible and easy to read style and is cram packed with useful tips and tricks, images and cartoons that every Change Manager will find useful to bring about change in their organisation.

A downloadable 'Toolbox' (available from the publishers) accompanies the book. It contains more than forty project ready templates and tools plus all the cartoons illustrated in the book. The author, Harley Lovegrove has been managing change in both giant multi-nationals and tiny family businesses for the last two decades. Working for brands such as Levis and Bayer, he won international recognition for his pragmatic and down to earth approach.

His methodology 'OR' (Organisational Readiness), is a beautifully simple way of focusing a change project around a single set of criteria that not only guides the Business in the right direction but also indicates precisely when everything is in place to implement the required change.

Trefwoorden

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Trefwoorden

Specificaties

ISBN13:9789401810364

Taal:Engels

Bindwijze:paperback

Aantal pagina's:258

Uitgever:Van Haren Publishing B.V.

Druk:1

Verschijningsdatum:7-6-2023

Hoofdrubriek:Management

Thema classificatie

Economie, Financiën, Bedrijf en Management

Bedrijfsmanagement

Management en managementtechnieken

Management: leiderschap en motivatie

Over Harley Lovegrove

Harley Lovegrove is een ervaren interim-manager en managing partner van The Bayard Partnership, een consultancypraktijk met een brede waaier aan nationale en internationale klanten. In deze functie treedt hij op als interim-manager voor uiteenlopende ondernemingen, gaande van hoogtechnologische en softwarebedrijven tot petrochemische, transport- en mobiele telecommunicatiebedrijven.

Andere boeken door Harley Lovegrove

Bekijk alle boeken

Inhoudsopgave

U kunt van deze inhoudsopgave een PDF downloaden

Foreword 9
How to make the most of this book and its accompanying media 13
ADKAR, ITIL, PROSCI & The Change
Manager's Handbook 17
ADKAR & The Change Manager’s Handbook 19
ITIL and The Change Manager’s Handbook 20
PROSCI and The Change Manager’s Handbook 21
Conclusion 21
Change Management Essentials 23
What is Change Management? 25
Why do we need Change Management? 28
Why do people resist? (Part 1) 32
Story Time: Going to Barbados 34
Why do people resist? (Part 2) 40
The Science behind resistance 40
What’s the difference between a Project Manager and a Change Manager? 47
Can a Project Manager also be a Change
Manager? 49
The Scope of Change Management – and the role of the Change Manager 50
The key areas of scope for Change Management 51
Special note on Mergers, Acquisitions (Carve out’s and Carve in’s) 56
Roles and responsibilities in Change Management 62
The skills and characteristics required of the
‘perfect’ Change Manager 66
How do you become a Change Manager? 67
Organisational Readiness – ‘OR’ 68
The Benefits of ‘Organisational Readiness’ – Summary 74
The Twenty Steps to Sustainable Change. 75
STEP ONE
Ask ‘Why’? 81
Forming a High level Vision 85
STEP TWO
Anticipate Resistance 87
Dealing with road blocks and building a disaster map 89
STEP THREE
Build Leadership Engagement and Alignment 93
Roadshows 99
STEP FOUR
Build a ‘Mood Matrix’ and Find the Hidden Agendas 103
STEP FIVE
Build a Change Management Strategy 109
Notes on brands 114
Case study 116
Summary 118
STEP SIX
Build a High-Level Change Management Plan 121
STEP SEVEN
Build a Team 127
The Kick-off Event 131
Evaluation forms 136
Team Rules 137
Team Rules Workshop 138
STEP EIGHT
Identify the Full Stakeholder Community 141
STEP NINE
Build a Detailed Change Management Plan 147
Planning and Trade Unions & Workers Councils 153
The Phases 154
Conclusion 159
STEP TEN
Build a Communication Strategy 161
Communication Objectives & Principles 167
Use Powerful Images! 169
Key Messaging by Phase 170
Monitoring, Feedback & Surveys 170
Tools, tricks & tips 173
STEP ELEVEN
Build Campaign-Specific Communication Plans 177
STEP TWELVE
Build a Change Network 183
How to recruit Key Users, Change Agents and other useful change management resources 185
Recruiting Key Users 186
Recruiting Change Agents 186
STEP THIRTEEN
Define the Organisational Readiness (‘OR’) Structure & Criteria 189
Step 1. Create a draft ‘Organisational Readiness’ structure 191
Step 2. Set up an ‘OR’ meeting 191
Step 3. Build the criteria 193
Step 4. Discuss the criteria 194
Step 5. Have the ‘OR’ criteria approved 194
Step 6. Agree a date and time for the official ‘OR’ meeting 195
Summary 195
STEP FOURTEEN
Set up a Change Management Reporting Structure 197
Reporting Progress 200
Assessing ‘Organisational Readiness’ (‘OR’) 200
STEP FIFTEEN
Walk the Talk... Guide, Monitor and
Enable Progress 207
STEP SIXTEEN
Keep Everyone Aligned 213
Handling disputes 218
STEP SEVENTEEN
Education and Training 221
STEP EIGHTEEN
User Acceptance 229
STEP NINETEEN
Go-Live Day & Business Handover 233
STEP TWENTY
Evaluation, Lessons Learned & KPI’s 237
Why do we need a ‘Lessons Learned’ process? 239
Here is how it works 240
Project Team Dissolution – saying goodbye 242
Endnote: How Best to Allow Change to Happen 245
Glossary 250
Further reading n252
With thanks! 253
Other books by Harley Lovegrove 254