With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Meer
Since the industrial revolution, progress has meant an increase in labour productivity. Factor Four describes a new form of progress, resource productivity, a form which meets the overriding imperative for the future (sustainability). Meer
Only in America could a would–be monk convince a faded television star to pitch a rehabilitation device designed for Scandinavian skiers and create a nationwide sensation. Meer
A comprehensive introduction to a powerful new approach for planning organizational change and community action. You′ll discover a simple framework for understanding the process and clear step–by–step instructions to guide you in conducting your own Search Conferences. Meer
Starting with the story of a family outing one hot day, Jerry Harvey establishes a metaphor for how groups frequently agree to take actions that contradict what individual members really want to do or believe is right. Meer
Does vital citizenship require moral consensus? Or is it the ability to organize our differences, that allows people to live together as citizens in a republic? Meer
Hiroyuki Hirano's five pillars of the visual workplace: sort, set in order, shine, standardize and sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Meer
The powerful knowledge contained in this book can make your workplace more productive, your job simpler, and everything more satisfying. It's about how to do equipment or product changeovers in record time--often in less than 10 minutes. Meer
The Zero Quality Control System (ZQC) is a mistake-proofing approach that prevents defects by monitoring processing conditions at the source and correcting errors that cause defects. Meer
In this legendary business book and Silicon Valley staple, the former chairman and CEO of Intel shares his perspective on how to build and run a company. Meer
Misaligned companies, like cars out of alignment, can develop serious problems if not corrected quickly. They are hard to steer and don′t respond well to changes in direction. Meer
The fourth in the readers' series Resources for the Knowledge-Based Economy, The Strategic Management of Intellectual Capital analyzes the link between the strategic and operational roles of intellectual capital in the organization. Meer