Met inspirerende praktijkvoorbeelden en concrete werkvormen uit o.a. Deep Democracy, systemisch werk en transformatiecoaching geeft dit boek handvatten voor blijvende verandering – zowel individueel als in teams.
This book contains top-to-bottom techniques for keeping your best customers in-house and happy - and away from your competition. Strategic accounts are your firm's lifeblood; they play a critical role in its success or failure. Meer
Time is an essential feature of social and organizational life and part of the deep structure of business activity. Plans, performance, productivity, and pay are all linked to and often measured by time. Meer
The Balanced Company provides a coherent overview of the most important theories and insights in the field of business ethics and corporate social responsibility. Meer
Images of Strategy develops an innovative and multi–faceted approach to strategic management which will enable students to use and develop interesting and wide–ranging applications alongside some of the latest ideas and analysis. Meer
Twenty-five years ago Robert Greenleaf published these prophetic essays on what he coined servant leadership, a practical philosophy that replaces traditional autocratic leadership with a holistic, ethical approach. Meer
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school. Meer
Detailed how to's of threat assessmentfrom the initial contact to the sharing of results!
Risk management can be an organizational nightmare, but it is an essential part of your operations. Meer
All of us are either natural relaters (good at relating to people) or requirers (good at getting results) and the best managers develop the versatility to use both skills. Meer
Applying Quality–Assurance Methods
A Report on the National Demonstration Project on Quality Improvement in Health Care
This book is recommAnded for managers wanting to enhance service quality and productivity. Meer
Authentic Leadership provides a framework for leaders to understand their purpose in leading, from a seasoned CEO who has truly been there. It focuses on the crucibles of experience through which leaders come to know who they are and solidify what they stand for. Meer
Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. Meer
You've read about Customer Loyalty in all kinds of magazines and newspapers. Now read the new and revised edition of the ground-breaking book that created all the buzz. Meer
Leading Without Power reveals that the most successful organizations of the information age operate not as controlled collections of human resources, but as dynamic communities of free people. Meer
Drawing on the theoretical foundations laid out in earlier volumes of this series, this book describes an approach to organizational change and development that is informed by a complexity perspective. Meer
George Soros is unquestionably the most powerful and profitable investor in the world today. Dubbed by
BusinessWeek as "The Man Who Moves Markets," Soros made a billion dollars going up against the British pound. Meer
Written by two veteran business observers, Shackleton's Way details universal leadership tactics set against the thrilling survival story of the Endurance expedition. Meer
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