Quality Management Demystified

Name: Quality Management Demystified
Author: Sid Kemp

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Paperback, blz. | Engels

McGraw-Hill Education | e druk, 2006

ISBN13: 9780071449083

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McGraw-Hill Education e druk, 2006 9780071449083

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Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Specificaties

ISBN13:9780071449083

Taal:Engels

Bindwijze:paperback

Uitgever:McGraw-Hill Education

Hoofdrubriek:Inkoop en logistiek, Algemeen management

Inhoudsopgave

<H2>Part 1: Managing Quality<H3>Chapter 1: Quality Throughout History<H3>Chapter 2: The Development of Quality Management<H3>Chapter 3: Defining Quality<H3>Chapter 4: Quality for the Customer<H2>Part 2: Quality Essentials<H3>Chapter 5: Key Quality Concepts<H3>Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality<H3>Chapter 7: Leading a Quality Team<H3>Chapter 8: Quality Engineering<H3>Chapter 9: Auditing Quality<H3>Chapter 10: Statistics for Quality<H2>Part Three: Quality Movements<H3>Chapter 11: Total Quality Management<H3>Chapter 12: Quality Standards -- ISO 9000 and More<H3>Chapter 13: Six Sigma<H3>Chapter 14: The Cost of Quality<H3>Chapter 15: The Capability for Quality: CMM and CMMI<H3>Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing<H2>Part Four: Practical Quality Management<H3>Chapter 17: Challenges and Leadership<H3>Chapter 18: Practical Quality for Projects and Programs<H3>Chapter 19: Global Quality in the 21st Century<H4>Final Exam<H4>Answers to Quiz, Mid-Term Exam, and Final Exam Questions<H4>List of Acronyms and Glossary<H4>Resources for Learning<H4>Index

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