Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

Name: Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases
Author: Masashi Rotte

Specificaties

Paperback, blz. | Engels

McGraw-Hill Education | e druk, 2012

ISBN13: 9780071768337

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Juridisch :

McGraw-Hill Education e druk, 2012 9780071768337

€ 20,68

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.

Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:Respond to patients’ concerns empathetically and professionallyResolve confl icts with colleagues and staff membersBreak bad news with clarity and sensitivityDeal with suspected child abuse or other illegal activityDisclose medical errors with honesty and tact

Specificaties

ISBN13:9780071768337

Taal:Engels

Bindwijze:paperback

Uitgever:McGraw-Hill Education

Hoofdrubriek:Leiderschap

Inhoudsopgave

Chapter 1 Perfect Phrases for Patients Upset About Their Care Perfect Phrases for Patients Upset About Wait Times Perfect Phrases for Patients Upset About Your Diagnostic or Treatment Plans Perfect Phrases for Patients Upset About  Outcomes of Their Care Perfect Phrases for Patients Upset About Hospitalization Perfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have Seen Perfect Phrases for Issues Related to the Care of Pediatric PatientsChapter 2 Perfect Phrases for Patients Suffering from a Medical Error Why Should Medical Errors Be Disclosed? What Are the Risks and Beneﬁts of Error Disclosure? Which Medical Errors Should Be Disclosed? How Should a Medical Error Be Disclosed? Preventing Errors in the First Place Perfect Phrases for Examples of Error Disclosure Eﬀect of Error on the Healthcare ProfessionalChapter 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or Tests Perfect Phrases for Patients Requesting Unnecessary  or Inappropriate Medications Perfect Phrases for Patients Requesting Medications with the Potential for Abuse Perfect Phrases for Parents Requesting Tests  for Minors: Ethical Issues Perfect Phrases for Patients Requesting  Speciﬁc TreatmentsChapter 4 Perfect Phrases for Breaking Bad News to Patients and Their Families Perfect Phrases for Breaking News of an Unfavorable Diagnosis Perfect Phrases for Breaking News of Death Perfect Phrases for Breaking Bad News About Pediatric PatientsChapter 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner Violence Perfect Phrases for Suspected Child Abuse Perfect Phrases for Suspected Elder Abuse Perfect Phrases for Suspected Sexual Violence and Intimate Partner Violence For More InformationChapter 6 Perfect Phrases for Dealing with Difficult Colleagues Perfect Phrases for Conﬂicts Among Healthcare Professionals at the Same Level Perfect Phrases for Conﬂicts Among Healthcare Professionals at Diﬀerent LevelsChapter 7 Perfect Phrases for Dealing with Difﬁcult Administrative Staff Perfect Phrases for Administrators Upset About Delays in Patient Care Perfect Phrases for Administrators Wanting Special Treatment for Certain Patients Perfect Phrases for Conﬂicts with Administrators over Allocation of Resources