The Human Side of Outsourcing

List of Figures and Tables.
List of Contributors.
Foreword.
Preface.
Acknowledgements.

Part I Outsourcing in Practice.
1 Introduction (Stephanie J. Morgan).
2 The Client Side – Retained Organization (Irvine Caplan).
3 Outsourcing – A Provider's Tale (Simone Hemingway).
4. Sourcing for Outsourcing (Yvonne Williams).
5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom – Lessons in Life (Ian Pogson).

Part II Theory and Evidence.
6 Introduction to Theory and Evidence (Stephanie J. Morgan).
7 The Context and Narrative of Outsourcing (Royston Morgan).
8 Cultural Differences in Outsourcing (Brigitte Cobb).
9 Establishing Trust in Virtual Teams (Alex Watts).
10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan).
11 The Experience of Outsourcing Transfers – A Life-Cycle Approach(Royston Morgan).
12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth).
13 Transitioning and the Psychological Contract (Stephanie J. Morgan).
14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan).

Index.