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Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
itil itil 4 it service management servicemanagement waardecreatie ict service value system ict (informatie- en communicatietechnologie) servicewaardesysteem incidentmanagement it-management foundation training basisprincipes change management problemen waardestromen servicelevering itil foundation management practices guiding principles servicedesk four dimensions configuratiemanagement itil certificering servicecontinuïteit vier dimensies service level management service value chain voortdurende verbetering servicerelaties
Trefwoorden
Specificaties
Inhoudsopgave
-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices
Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide
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