All of us are either natural relaters (good at relating to people) or requirers (good at getting results) and the best managers develop the versatility to use both skills. Meer
Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. Meer
Drawing on the theoretical foundations laid out in earlier volumes of this series, this book describes an approach to organizational change and development that is informed by a complexity perspective. Meer
You've read about Customer Loyalty in all kinds of magazines and newspapers. Now read the new and revised edition of the ground-breaking book that created all the buzz. Meer
Follow the expert advice in this book––the fourth in The Ultimate Consultant Series––and you won′t fall victim to the success plateau that undermines many consultants. Meer
This work focuses on how organizations adapt to their environments, and introduces a theoretical framework composed of a dynamic adaptive cycle and an empirically based strategy typology showing four different types of adaptation. Meer
Applying Quality–Assurance Methods
A Report on the National Demonstration Project on Quality Improvement in Health Care
This book is recommAnded for managers wanting to enhance service quality and productivity. Meer
Images of Strategy develops an innovative and multi–faceted approach to strategic management which will enable students to use and develop interesting and wide–ranging applications alongside some of the latest ideas and analysis. Meer
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school. Meer
Capacity management has been a buzz word among IT and industrial engineering professionals for several years. Now this concept has moved into the financial arena. Meer
This book contains top-to-bottom techniques for keeping your best customers in-house and happy - and away from your competition. Strategic accounts are your firm's lifeblood; they play a critical role in its success or failure. Meer
The Balanced Company provides a coherent overview of the most important theories and insights in the field of business ethics and corporate social responsibility. Meer
Time is an essential feature of social and organizational life and part of the deep structure of business activity. Plans, performance, productivity, and pay are all linked to and often measured by time. Meer
Twenty-five years ago Robert Greenleaf published these prophetic essays on what he coined servant leadership, a practical philosophy that replaces traditional autocratic leadership with a holistic, ethical approach. Meer
Written by two veteran business observers, Shackleton's Way details universal leadership tactics set against the thrilling survival story of the Endurance expedition. Meer