Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ?ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Meer
Inspire performance and prove your leadership impact
Prove It! is the executive guide to improving organisational performance through the practice of evidence–based leadership. Meer
Fully updated coverage of PCB design and construction with EAGLE
This thoroughly revised, easy-to-follow guide shows, step-by-step, how to create your own professional-quality PCBs using the latest versions of EAGLE. Meer
Outsmart the traps that are holding you back from success!
Trap Tales is your guide to avoiding the seven obstacles that ensnare people every day. We all fall into traps, and we often don t even realize it until we re deeply entrenched. Meer
Winner of the ‘Practical Manager’ category at the CMI Management Book of the Year Awards 2015 and now fully revised, updated and with 31 new theories. Meer
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America Mayo Clinic is among the best service organizations in the world. Meer
This is an authoritative and practical guide to analysing business data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. Meer
Map the innovation space—and blaze a path to profits and growth
Countless books, articles, and other advice promise leaders solutions to the complex challenges they face. Meer
The Cyber Risk Handbook is the practitioner's guide to implementing, measuring and improving the counter-cyber capabilities of the modern enterprise. Meer
This broad, balanced introduction to organizational studies enables the reader to compare and contrast different approaches to the study of organizations. Meer
Shows you how - and how not - to make a fortune through startups and digital marketing. This book unravels the evolution of social media and online marketing. Meer
The essential companion to the book that revolutionized entrepreneurship
Disciplined Entrepreneurship Workbook provides a practical manual for working the 24–step framework presented in Disciplined Entrepreneurship. Meer
This book shows how to design and implement a strategy which will lead to engaged and motivated staff, increased productivity and consequently improved business performance. Meer
This book makes the case that far too much work undertaken under the banner of ‘behavioural safety’ is overly person-focused. ‘If you can walk on hot coals, you can do anything – so be safe’ needs to be dismissed out of hand, but also more advanced techniques based on coaching and empowerment fail to reflect the fact that, as ‘Just Culture’ models show, the great majority of causes of unsafe behaviour are environmental. Meer
This book illustrates the importance of business impact analysis, which covers risk assessment, and moves towards better understanding of the business environment, industry specific compliance, legal and regulatory landscape and the need for business continuity. Meer
This volume will be useful to scholars, students from different academic disciplines such as economics, finance, political science, entrepreneurship, and practitioners who are interested in impact investing and in the financing of social impact programs through impact-funds. Meer