Leading Without Power reveals that the most successful organizations of the information age operate not as controlled collections of human resources, but as dynamic communities of free people. Meer
'Managing Projects Large and Small' helpt managers de taken die bij het leiden van een project horen machtig te worden. Het boek begint met het samenstellen van een projectteam. Meer
This book contains top-to-bottom techniques for keeping your best customers in-house and happy - and away from your competition. Strategic accounts are your firm's lifeblood; they play a critical role in its success or failure. Meer
Het originele 'Solution selling' zette de saleswereld op zijn kop. 'The New Solution Selling' biedt een volledige update op deze effectieve methode. Meer
'The Toyota Way' laat Toyota's unieke benadering van 'Lean management' zien. Er zijn 14 principes die Toyota's door kwaliteit en efficiëntie geobsedeerde cultuur bepalen. Meer
Capacity management has been a buzz word among IT and industrial engineering professionals for several years. Now this concept has moved into the financial arena. Meer
Applying Quality–Assurance Methods
A Report on the National Demonstration Project on Quality Improvement in Health Care
This book is recommAnded for managers wanting to enhance service quality and productivity. Meer
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school. Meer
Twenty-five years ago Robert Greenleaf published these prophetic essays on what he coined servant leadership, a practical philosophy that replaces traditional autocratic leadership with a holistic, ethical approach. Meer
The Balanced Company provides a coherent overview of the most important theories and insights in the field of business ethics and corporate social responsibility. Meer
Data is the lifeblood of modern business, and modern data centers have extremely demanding requirements for size, speed, and reliability. Storage Area Networks (SANs) and Network Attached Storage (NAS) allow organizations to manage and back up huge file systems quickly, thereby keeping their lifeblood flowing. Meer
Follow the expert advice in this book––the fourth in The Ultimate Consultant Series––and you won′t fall victim to the success plateau that undermines many consultants. Meer
You've read about Customer Loyalty in all kinds of magazines and newspapers. Now read the new and revised edition of the ground-breaking book that created all the buzz. Meer