Building Engaged Team Performance

Part One: Engaged Team Performance, What and Why
Chapter 1. Engaged Team Performance at a Glance
Chapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition

Part Two: Deploying Engaged Team Performance within Your Organization
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization

Part Three: The Path Forward
Chapter 14. The Role of Leadership in Enabling ETP
Chapter 15. Breakthrough: The Future of Engaged Team Performance
Appendix: The GPS Case Study