The Leading-Edge Manager's Guide to Success

Preface
How to Use This Book
Why Feature Leadership Stories throughout This Book?
Electronic Media Available
'Acknowledgments'

PART I SELECTING THE MOUNTAIN AND YOUR GUIDES
1 Creating a Vision of What You Want to Achieve
2 Find Out about Yourself
3 Locating a Mentor
4 Finding the Right Organization for You

PART II GETTING PREPARED FOR MANAGEMENT
5 Creating Winning Personal Habits
6 Developing Winning Work Habits
7 Part Two Progress Checklist

PART III BEING A BETTER MANAGER
8 Improving Team Performance: The Basics
9 Improving Team Performance: The Cutting Edge
10 Effective Recruiting
11 Becoming More Financially Aware
12 Developing Your Selling Skills
13 Working Smart with the Outside World
14 Part Three Progress Checklist

PART IV BEING A LEADER WHO MAKES A DIFFERENCE
15 Learning Must Never Stop
16 Key Performance Indicators Can Transform Your Organization
17 Reporting Performance Measures in a Balanced Way
18 Making a Difference in the Senior Management Team
19 Finding Your Organization's Critical Success Factors
20 Special Organizations
21 Making Your Day More Successful
22 Reporting to the Board
23 Annual Planning Is Not Working
24 Quarterly Rolling Forecasting and Planning
25 CEO Feedback
26 Implement Reporting That Works
27 Seeking Staff Opinion on a Regular Basis
28 Importance of the Human Resources Team
29 Performance Bonus Schemes
30 Avoiding a Rotten Takeover or Merger
31 The Perils of Restructuring
32 Becoming a Serving Leader: A Viking with a Mother's Heart
33 Part Four Progress Checklist

APPENDIX A In-House Customer Satisfaction Survey
APPENDIX B List of Success Factors
APPENDIX C Intranet Content Checklist
APPENDIX D Recognition Letters
APPENDIX E Focus Group Meeting Workshop
APPENDIX F Putting Your Support behind Initiatives
APPENDIX G Staff-Satisfaction Survey
APPENDIX H A 360-Degree Feedback Questionnaire Suitable for a CEO
Index