Project Excellence Baseline for Achieving Excellence in Projects and Programmes

Foreword
Executive summary
Table of Contents 11
List of figures 14
List of tables 15
Abbreviations and acronyms 16
Terms and definitions 17

1. Introduction 21
1. 1. IPMA PEB links to IPMA OCB and IPMA ICB 24
2. Purposes and intended users 27
2.1. Purpose of the IPMA Project Excellence Baseline 27
2.2. Typical user groups of the IPMA PEB 28

3. The project in its context 33
3.1. What is a project? 33
3.1.1. The project in an organization 33
3.1.2. The project as a temporary organization 34
3.1.3. Processes in a project 35
3.2. A project in its external context 36
3.3. A project in its organisational context 38
3.3.1. Organisational context 38
3.3.2. Project governance 38
3.3.3. The project in the context of a programme and portfolio 39

4. Introducing project excellence 43
4.1. The concept of excellence 43
4.2. The concept of project excellence 44
4.3. Continuous improvement as a foundation for excellence 45
4.4. The role of sustainability 47
4.5. The role of leadership 50
4.6. The link between competence and excellence 51

5. Introduction to the Project Excellence Model 55
5.1. Principles behind the model design 55
5.2. Structure of the model 56
5.3. Areas of the model and interpretation of the overall results 57
5.4. Interactions between the areas of the model 60
5.5. Business value delivery using IPMA PEM 61
5.6. The model criteria 62

6. Assessment of project excellence 71
6.1. Purposes and approaches to the project excellence Assessment 71
6.2. Assessment of project excellence in a project life cycle 75
6.3. Scope of the assessment in projects, programmes and portfolios 77
6.4. The role and competences of project excellence assessors 82
6.5. The assessment process 84
6.6. Scoring approach 86

Annex A: Description of the Project Excellence Model 91
A. People & Purpose 92
B. Processes & Resources 102
C. Project Results 107

Annex B: Scoring tables for the IPMA Project Excellence Model 117
Scoring table for People & Purpose and Processes & Resources areas 118
Scoring table for Customer, Project Team and Other Stakeholder Satisfaction criteria 119
Scoring table for Project Results criteria 120

Annex C: The IPMA Global Project Excellence Award assessment and its benefits 121
The IPMA Global Project Excellence Award assessment 122
The IPMA Global Project Excellence Award benefits 125

References 127